Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 5 contracts
Samples: Sage X3 Subscription Agreement, Sage X3 Subscription Agreement, Sage X3 Subscription Agreement
Customer Support and Maintenance. We will use reasonable endeavours endeavors to provide Customer Support and Maintenance in accordance with the then-current service level standards as specified in the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then then-current price list.
Appears in 4 contracts
Samples: Cloud Subscription Agreement, X3 Cloud Subscription Agreement, X3 Cloud Subscription Agreement
Customer Support and Maintenance. We will use reasonable endeavours endeavors to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 2 contracts
Samples: Subscription Agreement, Subscription Agreement
Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the then current service level standards as specified in the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.
Appears in 1 contract
Samples: edit.sageimagine.com
