Common use of Customer Support Representative(s) Clause in Contracts

Customer Support Representative(s). 15.1.1 The Seller will provide […***…] to the Buyer the services of Seller customer support representative(s), set forth in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will they be deemed to be acting as Buyer’s employees, contractors or agents, either directly or indirectly. 15.1.3 The Seller will provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified in Appendix A to this Clause 15. Such accounting will be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]. 15.1.4 If a need for aircraft-on-ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or (b) The Seller representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that Seller Representative(s) may provide services to other airlines during any assignment with the Buyer. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested 15.1.6 The Seller will cause similar services to be provided by representatives of the Propulsion System Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] * to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s or the Operator’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors or its Operator’s employees or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. A. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […or its Operator within ***…]* of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will or its Operator shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s or its Operator’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s or its Operator’s main base will shall be provided to the BuyerBuyer or its Operator. As a matter of reciprocity, the Buyer agrees that or its Operator shall authorize the Seller Representative(s) may provide services to other airlines ), during any his/their assignment with at the Buyer’s or its Operator’s, to provide similar assistance to another airline. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will provide […*CTR**…] to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree. The Buyer reserves the right, in its sole discretion, to require the Seller to remove any Seller Representative and provide a replacement Seller Representative. 15.1.2 In providing the services as described hereaboveherein, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will they be deemed to be acting as Buyer’s employees, contractors or agents, either directly or indirectly. 15.1.3 The Seller will provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. Such accounting will be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]within thirty (30) calendar days of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will have non-exclusive access to: (ai) AIRTAC (Airbus Technical AOG Center); orand (bii) The the Seller representative Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that Seller Representative(s) may provide services to other airlines during any assignment with the Buyer. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will cause services similar to the services described in this Clause 15 to be provided by representatives of the Propulsion System Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requestedreasonably requested by the Buyer.

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] free of charge to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]within thirty (30) calendar days of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will shall be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that Seller Representative(s) may provide services to other airlines during any assignment with the Buyer. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] * to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s or the Operator’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer (or to an Operator on behalf of the Buyer) hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors or its Operator’s employees or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. A. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […or its Operator within ***…]* of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will or its Operator shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s or its Operator’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s or its Operator’s main base will shall be provided to the BuyerBuyer or its Operator. As a matter of reciprocity, the Buyer agrees that or its Operator shall authorize the Seller Representative(s) may provide services to other airlines ), during any his/their assignment with at the Buyer’s or its Operator’s, to provide similar assistance to another airline. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] to the Buyer * the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 the relevant Purchase Agreement (each a “"Seller Representative”"), at the Buyer’s main base or such other locations as the parties Parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors 's employees or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15the relevant Purchase Agreement. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]within thirty (30) calendar days of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15the relevant Purchase Agreement, the Buyer will shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s 's main base. A list of contacts of the Seller Representatives closest to the Buyer’s 's main base will shall be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that shall authorize the Seller Representative(s) may provide services to other airlines ), during any his/their assignment with at the Buyer’s, to provide similar assistance to another airline. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15the relevant Purchase Agreement, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] free of charge to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors employees or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. A. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […within ***…]* receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will shall be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that shall authorize the Seller Representative(s) may provide services to other airlines ), during any his/their assignment with at the Buyer’s, to provide similar assistance to another airline. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will shall provide […***…] free of charge to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree. 15.1.2 In providing the services as described hereabove, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will shall they be deemed to be acting as Buyer’s employees, contractors employees or agents, either directly or indirectly. 15.1.3 The Seller will shall provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. A. Such accounting will shall be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]within thirty (30) calendar days of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will shall have non-exclusive access to: (a) AIRTAC (Airbus Technical AOG Center); or; (b) The Seller representative Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will shall be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that shall authorize the Seller Representative(s) may provide services to other airlines ), during any his/their assignment with at the Buyer’s, to provide similar assistance to another airline. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will shall cause similar services to be provided by representatives of the Propulsion System Systems Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requested.

Customer Support Representative(s). 15.1.1 The Seller will provide […***…CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] to the Buyer the services of Seller customer support representative(s), set forth as defined in Appendix A to this Clause 15 (each a “Seller Representative”), at the Buyer’s main base or such other locations as the parties may agree.. [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] 15.1.2 In providing the services as described hereaboveherein, any Seller Representatives, or any Seller employee(s) providing services to the Buyer hereunder, are deemed to be acting in an advisory capacity only and at no time will they be deemed to be acting as Buyer’s employees, contractors or agents, either directly or indirectly. 15.1.3 The Seller will provide to the Buyer an annual written accounting of the consumed man-months and any remaining man-month balance from the allowance specified defined in Appendix A to this Clause 15. Such accounting will be deemed final and accepted by the Buyer unless the Seller receives a written objection from the Buyer […***…]within thirty (30) calendar days of receipt of such accounting. 15.1.4 If In the event of a need for aircraft-on-ground Aircraft On Ground (“AOG”) technical assistance after the end of the Seller Representative’s assignment referred to in Appendix A to this Clause 15, the Buyer will have non-exclusive access to: (ai) AIRTAC (Airbus Technical AOG Center); orand (bii) The the Seller representative Representative network closest to the Buyer’s main base. A list of contacts of the Seller Representatives closest to the Buyer’s main base will be provided to the Buyer. As a matter of reciprocity, the Buyer agrees that Seller Representative(s) may provide services to other airlines during any assignment with the Buyer. 15.1.5 Should the Buyer request Seller Representative services exceeding the allocation specified in Appendix A to this Clause 15, the Seller may provide such additional services subject to terms and conditions to be mutually agreed. 20130318_CT1242023_PA_A321neo_HAL Page 68 of 109 *** Confidential Treatment Requested. 15.1.6 The Seller will cause services similar to the services described in this Clause 15 to be provided by representatives of the Propulsion System Manufacturer and Suppliers, when necessary and applicable. 20130318_CT1242023_PA_A321neo_HAL Page 69 of 109 *** Confidential Treatment Requestedreasonably requested by the Buyer.