FIELD ASSISTANCE. Conor shall provide, in its discretion, appropriate field technical assistance to Distributor and Distributor’s customers.
FIELD ASSISTANCE. The Company shall provide, in its discretion, appropriate field technical assistance to Distributor and Distributor's customers.
FIELD ASSISTANCE. Field services will be provided to Northwest pursuant to Clause 3 of the A319 Product Support Agreement.
FIELD ASSISTANCE. 15.1.1 The Seller will provide or cause to be provided at no charge to the Buyer the following services at the Buyer's main base or at locations to be designated by the Buyer.
15.1.2 The Seller will provide Resident Customer Support Representatives acting in an advisory capacity at the Buyer's main base ***. The actual number of Resident Customer Support Representatives allocated to the Buyer will be mutually agreed.
15.1.3 If requested by the Buyer, the Seller will arrange for similar services to be procured by competent representatives of the Propulsion Systems manufacturer and, by representatives of Vendors (other than Vendors of Buyer Furnished Equipment).
FIELD ASSISTANCE. In the event that field assistance from the factory should be required, it is requested that the customer advise Xxxxxx Industries two weeks prior to the expected arrival date. A Process Engineer and/or Service Engineer can be made available (see Xxxxxx’x Field Service Rates sheet for details). A purchase order will be required prior to the departure of the Field Service Engineer.
FIELD ASSISTANCE. If applicable, Seller shall provide the technical field service representatives (“field service representatives or field service representative”) identified in Attachment C as part of the Work. Any field assistance days are based on ten (10) working hours per day, fifty (50) hours per week. Overtime must be approved by Contractor, in writing. Any unused days remaining at the Project’s final completion shall be credited to Contractor at the rates listed in Attachment C. If additional days are needed, Contractor shall be billed at the rates listed in Attachment C and in accordance with Section 4. When, in Contractor’s judgment, a field service representative's time is required to direct corrective action under a Warranty or guarantee, this will not be considered a field assistance day. Work performed for directing any corrective action, or providing services required as a condition to providing the Warranties and guarantees, is within the Agreement Price. Seller's field service representatives shall follow Contractor's prescribed procedures on keeping records of service time and activities of service personnel while at the Project Site and shall provide Contractor a written timesheet and daily report of the Work performed each day. Contractor’s superintendent for the Work must sign and approve all time expended to validate for reimbursement. Unsigned timesheets will not be paid. Further, field service representatives must obtain written approval from Contractor’s superintendent (or an authorized representative senior to superintendent) for any period spent away from the Project Site (other than normal off-time) and advise Contractor’s superintendent how field service representatives can be reached in the event of an emergency. Prior to the start of any operations in the field, Seller’s field service representative must attend safety orientation sessions with Contractor's Project Site representative. Seller’s field service representatives shall be: (i) competent English-speaking individuals satisfactory to Contractor; and (ii) Seller’s authorized representatives shall have the authority and responsibility to accept Work installed at each step of the installation process (i.e., cosigning with Contractor the quality assurance and verification documentation). Seller's field service representatives shall have the authority and responsibility to authorize remedial or extra work Contractor performs on Seller’s behalf. Seller's field service representatives shall al...
FIELD ASSISTANCE. Principal shall provide, in its discretion, appropriate field assistance to Distributor and Distributor’s customers.
FIELD ASSISTANCE. The Seller shall provide [***] to the Buyer the services described in this Clause 15, at the Buyer’s main base or at other locations to be mutually agreed.
FIELD ASSISTANCE. 15.1 Seller's Service Unless set forth to the contrary in Letter Agreement No. 2 to the Agreement or in any other agreement between the Buyer and the Seller dated the date hereof, the Seller shall provide or cause to be provided at no charge to the Buyer the following services at the Buyer's main base or at other locations to be mutually agreed.
15.1.1 The Seller shall provide Customer Support Representatives acting in an advisory capacity at the Buyer's main base for the period to be agreed commencing at or about delivery of the first Aircraft up to a total of [***]. The actual number of Customer Support Representatives allocated to the Buyer shall be mutually agreed. At no time, however, will that number exceed three (3) persons.
15.1.2 If requested by the Buyer, the Seller shall use reasonable efforts to arrange for similar services to be procured by competent representatives of the Propulsion Systems manufacturer(s) and, when necessary and applicable, by representatives of Vendors (other than Vendors of Buyer Furnished Equipment).
15.1.3 The Seller shall provide one (1) Customer Support Director based in Herndon, VA, to liaise between the Manufacturer and the Buyer on product support matters after execution of this Agreement for as long as any of the Aircraft is operated by the Buyer.
FIELD ASSISTANCE. 12.1 CytoSorbents shall provide, in its discretion, appropriate field technical assistance to Biocon and Purchasers.
