Common use of Customer Support/Returns Clause in Contracts

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, for at least 30 calendar days from the date the Product is delivered to the Customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.1. Within three (3) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three (3) business days from the date of Customer's notification to Seller. 5.5.2. If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.3. In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller.

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, exchange for at least 30 calendar days from the date the Product is delivered to the Customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.1. Within three five (35) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three five (35) business days from the date of Customer's notification to Seller. 5.5.2. If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.3. In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller.

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, exchange for at least 30 calendar days from the date the Product is delivered to the Customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx Seller for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.1. Within three five (35) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three five (35) business days from the date of Customer's notification to Seller. 5.5.2. If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx Seller agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx Seller agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.3. In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller.

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all All returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, exchange for at least 30 calendar days from the date the Product is delivered to purchased on the CustomerWebsite. Newegg may provide Seller's e-e- mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.11. Within three ten (310) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three ten (310) business days from the date of Customer's notification to Seller. 5.5.22. If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.33. In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller.

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products Products up to 50 pounds, for at least 30 calendar days from the date the Product is delivered to the Customer. Notwithstanding the foregoing, in the event of the return or exchange of any Product where the customer is not at fault due to reasons including but not limited to receiving a Product which is defective or receiving an incorrect or different item other than what was ordered, Seller shall acknowledge full liability for the return shipping label, irrespective of the weight of the package and such returning shipping label shall be provided to the customer at no charge to the customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.1. Within three two (32) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three two (32) business days from the date of Customer's notification to Seller. 5.5.2. If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.3. In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller. 5.5.4. Unless otherwise approved in writing in advance by Newegg, Xxxxxx agrees not to charge any Customer any restocking fee on returns or exchanges of any Product purchased on the Website regardless of RMA reason and regardless of Product weight.

Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's Newegg’s responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's ’s thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, for at least 30 calendar days from the date the Product is delivered to the Customer. Notwithstanding the foregoing, in the event of the return or exchange of any Product where the customer is not at fault due to reasons including but not limited to receiving a Product which is defective or receiving an incorrect or different item other than what was ordered, Seller shall acknowledge full liability for the return shipping label, irrespective of the weight of the package and such returning shipping label shall be provided to the customer at no charge to the customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. 5.5.1. • Within three two (32) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within three two (32) business days from the date of Customer's notification to Seller. 5.5.2. • If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ease of processing, Seller expressly grants Newegg the authority to, at Newegg's option, deduct such refund or payment from the Net Sales Price otherwise to be remitted to Seller. 5.5.3. • In the event Seller refunds money to a Customer, Newegg will pay the Discount to Seller, or a prorated portion of the Discount in the event Seller provides Customer with only a partial refund (whether because of the application of a restocking fee or any other reason). Newegg will remit the amount to be refunded from time to time together with the next remittance to be made by Newegg to Seller. • Unless otherwise approved in writing in advance by Newegg, Xxxxxx agrees not to charge any Customer any restocking fee on returns or exchanges of any Product purchased on the Website regardless of RMA reason and regardless of Product weight.