Customer Support/Returns Requirements for Non-PRC Customers Sample Clauses

Customer Support/Returns Requirements for Non-PRC Customers. Unless the Parties specifically agree otherwise in a separate writing, all Product Returns for Non-PRC Customers shall be handled by Newegg directly with such Non- PRC Customers using the RMA Portal and pursuant to Seller’s written return policy, which must be compliant with applicable law and Newegg policies. If Seller fails to maintain a written return policy, Seller hereby agrees that Product Returns by Non-PRC Customers shall be processed in accordance with Newegg’s International Return policies then in effect and available at the following URL: xxxxx://xx.xxxxxx.xxx/knowledge-base/return- policy/#international-return-policy (the “Newegg International Return Policy”). Each Seller participating in the Marketplace Global Selling Program and selling to Non-PRC Customers hereby expressly consents to use the Newegg Return Service in accordance with the Newegg International Return Policy to handle all Product Returns for Non-PRC Customers and hereby agrees that Newegg shall have complete discretion whether to provide such Non-PRC Customers with a full or partial refund or other payment, and Seller hereby agrees to promptly reimburse Newegg for any such refund or payment. Seller further expressly grants Newegg the authority to, at Newegg's sole option, deduct such refund or payment from the Net Sales Price to be remitted to Seller. Notwithstanding anything herein to the contrary, Non-PRC Customers who contact Newegg with general questions about a Product or a transaction with Seller other than questions about Product Returns shall be instructed by Newegg to contact Seller directly with such questions. Seller agrees to respond promptly to all Non-PRC Customer inquiries by close of the following business day.
Sample 1
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Related to Customer Support/Returns Requirements for Non-PRC Customers

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  • Minimum Shipping Requirements for TIPS Sales Vendor shall ship, deliver, or provide ordered goods and services within a commercially reasonable time after acceptance of the order. If a delay in delivery is anticipated, Vendor shall notify the TIPS Member as to why delivery is delayed and provide an updated estimated time for completion. The TIPS Member may cancel the order if the delay is not commercially acceptable or not consistent with the Supplemental Agreement applicable to the order.

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