Definitions related to the repair of the Leased Circuit Sample Clauses

Definitions related to the repair of the Leased Circuit. Clock Hours Target Time to Repair expressed in Clock Hours means that the service is available 24/24 hours and 7/7 days. Fault Reported to C&W Guernsey The date and time when a Fault is reported by the Customer to C&W Guernsey and when a Trouble Ticket is created for the repair of the service. Gross Repair Time Time delay needed to restore the service for the customer calculated between the Fault Reported to C&W Guernsey and the closing of the Trouble Ticket, i.e. the moment when service is restored and the Trouble Ticket is closed. NMC Network Management Centre. Net Repair Time Difference between the Gross Repair Time and the Stop-Clock Time. Stop-Clock Time Time lost during the repair process due to causes external to C&W Guernsey, e.g. no access to customer sites, etc. Time to First Intervention Interval between the reporting of the fault by the customer and the first action taken by a technician of C&W Guernsey to repair the fault either via remote operation or by on-site intervention. Trouble Ticket The record created by the front-end helpdesk officer at C&W Guernsey in their fault reporting system at the moment of the communication of a problem to C&W Guernsey. This record contains the information already available to C&W Guernsey as well as the information communicated by the customer and the information added by C&W Guernsey staff during the repair/restoration process. This record has a unique number provided by C&W Guernsey to identify the fault Working Hours Target Time to Repair expressed in Working Hours means that the service is available during the Business Day.
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Related to Definitions related to the repair of the Leased Circuit

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