Common use of Delivery and Contents Clause in Contracts

Delivery and Contents. Service Provider shall deliver to DIR portions and versions of the Service Management Manual for DIR's review and comment on the dates provided in Attachment 6-B. DIR shall review the Service Management Manual and provide Service Provider with comments and revisions. Service Provider shall incorporate DIR's comments and revisions into the Service Management Manual and shall deliver subsequent versions thereof on or before the dates set forth in Attachment 3-C for DIR's review and comment in accordance with this Section. Service Provider shall work with each DIR Customer to document appropriate policies, processes and procedures for inclusion in the Service Management Manual to provide effective Service interfaces between Service Provider and the DIR Customers. Service Provider shall deliver a final version of the Service Management Manual to DIR on or before the date set forth in Attachment 3-C for DIR's final approval, which DIR may withhold in its sole discretion. Service Provider shall submit to DIR a revised Service Management Manual within thirty (30) days of DIR's rejection addressing each of the points raised by DIR in its rejection until DIR has approved the Service Management Manual. At a minimum, the Service Management Manual shall address the subjects specified in Attachment 6-B (to the extent applicable) and shall include the following: (i) a detailed description of the manner in which each of the Services shall be performed by Service Provider, including (A) documentation (including operations manuals, user guides, specifications, policies/procedures and disaster recovery/business continuity plans) to be created and/or maintained by Service Provider in the course of performing the Service, (B) the specific activities to be undertaken by Service Provider in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be performed by Service Provider under this Agreement, (C) the checkpoint reviews, testing, acceptance, controls and other procedures to be implemented and used to assure service quality, (D) the DIR-approved processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with DIR Rules and DIR Standards, (E) the processes, methodologies and controls to be implemented and used by DIR, DIR Customers and Service Provider to identify DIR Data that DIR Customers are legally prohibited from disclosing, including any confidentiality requirements specific to any DIR Customer, (F) subject to Section 15.11, the processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with applicable Laws (including applicable Privacy Laws relating to the privacy and security of DIR Data), and

Delivery and Contents. Service Provider shall deliver to DIR portions and versions of the Service Management Manual for DIR's review and comment on the dates provided in Attachment 6-B. DIR shall review the Service Management Manual and provide Service Provider with comments and revisions. Service Provider shall incorporate DIR's comments and revisions into the Service Management Manual and shall deliver subsequent versions thereof on or before the dates set forth in Attachment 3-C for DIR's review and comment in accordance with this Section. Service Provider shall work with each DIR Customer to document appropriate policies, processes processes, and procedures for inclusion in the Service Management Manual to provide effective Service interfaces between Service Provider and the DIR Customers. Service Provider shall deliver a final version of the Service Management Manual to DIR on or before the date set forth in Attachment 3-C for DIR's final approval, which DIR may withhold in its sole discretion. Service Provider shall submit to DIR a revised Service Management Manual within thirty (30) days of DIR's rejection addressing each of the points raised by DIR in its rejection until DIR has approved the Service Management Manual. At a minimum, the Service Management Manual shall address the subjects specified in Attachment 6-B (to the extent applicable) and shall include the following: (i) a detailed description of the manner in which each of the Services shall be performed by Service Provider, including (A) documentation (including operations manuals, user guides, specifications, policies/procedures procedures, and disaster recovery/business continuity plans) to be created and/or maintained by Service Provider in the course of performing the Service, ; (B) the specific activities to be undertaken by Service Provider in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning planning, and oversight activities to be performed by Service Provider under this Agreement, ; (C) the checkpoint reviews, testing, acceptance, controls controls, and other procedures to be implemented and used to assure service quality, ; (D) the DIR-DIR- approved processes, methodologies methodologies, and controls to be implemented and used by Service Provider to comply and confirm compliance with DIR Rules and DIR Standards, (E) the processes, methodologies methodologies, and controls to be implemented and used by DIR, DIR Customers Customers, and Service Provider to identify DIR Data that DIR Customers are legally prohibited from disclosing, including any confidentiality requirements specific to any DIR Customer, ; (F) subject to Section 15.11, the processes, methodologies methodologies, and controls to be implemented and used by Service Provider to comply and confirm compliance with applicable Laws (including applicable Privacy Laws relating to the privacy and security of DIR Data), ; and

Delivery and Contents. Service Provider shall deliver to DIR portions and versions of the Service Management Manual for DIR's review and comment on the dates provided in Attachment 6-B. DIR shall review the Service Management Manual and provide Service Provider with comments and revisions. Service Provider shall incorporate DIR's comments and revisions into the Service Management Manual and shall deliver subsequent versions thereof on or before the dates set forth in Attachment 3-C for DIR's review and comment in accordance with this Section. Service Provider shall work with each DIR Customer to document appropriate policies, processes and procedures for inclusion in the Service Management Manual to provide effective Service interfaces between Service Provider and the DIR Customers. Service Provider shall deliver a final version of the Service Management Manual to DIR on or before the date set forth in Attachment 3-C for DIR's final approval, which DIR may withhold in its sole discretion. Service Provider shall submit to DIR a revised Service Management Manual within thirty (30) days of DIR's rejection addressing each of the points raised by DIR in its rejection until DIR has approved the Service Management Manual. At a minimum, the Service Management Manual shall address the subjects specified in Exhibit 6 and Attachment 6-B (to the extent applicable) and shall include the following: (i) a detailed description of the manner in which each of the Services shall be performed by Service Provider, including (A) the Equipment, Materials and Systems to be procured, operated, supported or used, (B) documentation (including operations manuals, user guides, specifications, policies/procedures and disaster recovery/business continuity plans) to be created and/or maintained by Service Provider in the course of performing the Service, (BC) the specific activities to be undertaken by Service Provider in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be performed by Service Provider under this Agreement, (CD) the checkpoint reviews, testing, acceptance, controls and other procedures to be implemented and used to assure service quality, (DE) the DIR-approved processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with DIR Rules and DIR Standards, (EF) the processes, methodologies and controls to be implemented and used by DIR, DIR Customers and Service Provider to identify DIR Data that DIR Customers are legally prohibited from disclosing, including any confidentiality requirements specific to any DIR Customer, (FG) subject to Section 15.11, the processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with applicable Laws (including applicable Privacy Laws relating to the privacy and security of DIR Data), and

Delivery and Contents. Service Provider shall deliver to DIR portions TxDOT outlines and versions high-level descriptions of the Service Management Manual for DIRTxDOT's review and comment on no later than fifteen (15) days following the dates provided in Attachment 6-B. DIR Commencement Date. TxDOT shall review the Service Management Manual outline and descriptions and provide Service Provider with comments and revisions. Service Provider shall incorporate DIRTxDOT's reasonable comments and revisions into the Service Management Manual and shall deliver subsequent versions a first draft thereof on or before sixty (60) days following the dates set forth in Attachment 3-C Commencement Date for DIRTxDOT's review and comment in accordance with this Section. Service Provider shall work with each DIR Customer TxDOT to document appropriate policies, processes and procedures for inclusion in the Service Management Manual to provide effective Service interfaces between Service Provider and the DIR CustomersTxDOT. Service Provider shall deliver a final version of the Service Management Manual to DIR TxDOT on or before ninety (90) days following the date set forth in Attachment 3-C Commencement Date for DIRTxDOT's final approval, which DIR TxDOT may withhold in its sole discretionreasonable judgment. Service Provider shall submit to DIR TxDOT a revised Service Management Manual within thirty (30) days of DIRTxDOT's written rejection addressing each of the points raised by DIR TxDOT in its rejection until DIR TxDOT has approved the Service Management Manual. At a minimum, the Service Management Manual shall address the subjects specified in Attachment 6-B (to the extent applicable) and shall include the following: (i) a detailed description of the manner in which each of the Services shall be performed by Service Provider, including (A) documentation (including operations manuals, user guides, specifications, policies/procedures and disaster recovery/business continuity plans) to be created and/or maintained by Service Provider in the course of performing the Service, (B) the specific activities to be undertaken by Service Provider in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be performed by Service Provider under this Agreement, (C) the checkpoint reviews, testing, acceptance, controls and other procedures to be implemented and used to assure service quality, (D) the DIR-TxDOT- approved processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with DIR TxDOT Rules and DIR TxDOT Standards, (E) the processes, methodologies and controls to be implemented and used by DIR, DIR Customers and Service Provider to identify DIR Data that DIR Customers are legally prohibited from disclosing, including any confidentiality requirements specific to any DIR Customer, (F) subject to Section 15.11, the processes, methodologies and controls to be implemented and used by Service Provider to comply and confirm compliance with applicable Laws (including applicable Privacy Laws relating to the privacy and security of DIR Data), and,