Supplier Responsibilities. Supplier shall monitor the effectiveness of its security program by conducting self-audits and risk assessments of Supplier Information Systems against the requirements of written policies and procedures maintained as required by this Schedule no less frequently than every twelve (12) months. Supplier shall be responsible for ensuring consistency of its security operations, including proactive monitoring and mitigation of all vulnerabilities across all of its sites.
Supplier Responsibilities. The Supplier will provide and maintain the IT system used by the Client. This Agreement between the Supplier and the Client includes full details of these responsibilities. Additionally, the Supplier will do the following: ● SaaS will be maintained at 99% uptime/availability or greater 24/7/365 ● Ensure relevant software, services and equipment are available to the Client including an appropriate level of spares ● Respond to support requests within the timescales listed below ● Take steps to escalate and resolve issues in an appropriate, timely manner ● Maintain good communication with the Client at all times The Client will use the Supplier-provided IT system as intended. The Client is responsible for maintaining power and internet connectivity at all video offload locations on the network. For offload via a Client approved third party or Supplier provided access point, the Client has the option of either (a) organizing an independent internet connection via its local provider with a minimum upload speed of 50 Mbps, or, (b) connecting the access point to its own network having a minimum internet upload speed of 50 Mbps. Upon execution of this Agreement, as part of the deployment process, a network assessment will be conducted of the Client’s upload speed for the transmission of data to the CJIS Compliant Cloud. In most cases, the Client should budget for an increase to their upload speed with their local carrier. Additionally, the Client will: ● Notify the Supplier of issues or problems in a timely manner ● Provide the Supplier with access to equipment, software and services for the purposes of maintenance, updates and fault prevention ● Maintain good communication with the Supplier at all times When a Client raises a support issue with the Supplier, the Supplier promises to respond in a timely fashion. UA provides a 99% uptime/availability commitment. All systems have health monitoring that assures that issues are typically addressed 24/7/365 by UA personnel before they become an impact to the performance of the service. For support provided to the Client directly, UA has a tiered response to support that will escalate the level of support depending on the situation. Tier 1 would be on-site support by the department staff after they have been trained by UA, which will alleviate most day-to-day issues that may pop up. Problems beyond Tier 1 scope will be escalated to Tier 2, which is phone-based support, and from there to Tier 3, which is on-site technica...
Supplier Responsibilities. A. Standard Application Responsibilities Unless otherwise indicated in Exhibit A, Supplier shall acquire and maintain, at no charge to DMAS, the hardware and software required to host the Application(s). The hardware and software on which the Application(s) is hosted will be maintained in good operating condition, consistent with or exceeding generally accepted industry practices and procedures. Additionally:
i. Supplier shall maintain sufficient hardware capacity to satisfy the technical requirements and the bandwidth and required storage capacity indicated in Exhibit A.
ii. Supplier shall be responsible for all telecommunication connections from the server hosting the Application to the Internet.
iii. Supplier may collect user-specific data only as necessary to provide the Licensed Services ordered by DMAS. No information regarding DMAS or any Application User shall be disclosed, provided, rented or sold to any third party for any reason unless required by law or regulation or by an order of a court of competent jurisdiction. This obligation will extend beyond the Contract Term.
iv. The Application will be made available to DMAS and/or designated Application Users, as specified in the Contract documents, twenty-four (24) hours a day, seven (7) days a week (“Uptime”) less Excusable Downtime. For the purposes of this Contract, “Excusable Downtime” is defined as that period of time when the Licensed Services are not available to DMAS or its Application Users due to scheduled network, hardware or service maintenance and/or upgrades. Except in cases of emergency, DMAS shall be provided a two (2) business day advance notification of such maintenance and/or upgrade. In cases of emergency, Supplier will use its best efforts to notify DMAS of a planned Downtime as soon as practicable. Maintenance or upgrades are not to exceed thirty-six (36) hours in duration in a single month and cannot occur Monday through Friday, between the hours of 6:00 a.m. and 8:00 p.m. Eastern Time.
v. Excusable Downtime shall not include (a) an electronic hardware failure; (b) a failure in the Supplier’s Application; (c) an electric utility failure at Supplier’s facility where the Application is hosted; or (d) a network failure up to, but not including, the interconnection point of Supplier’s network to the public switched telephone network.
vi. Supplier guarantees the Application will be available for use at least ninety-nine percent (99%) of the total time during each month, excluding ...
Supplier Responsibilities. Supplier shall, prior to the Commencement Date of Service, (i) be a member, in good standing, of NEPOOL or its successor entity and maintain an own-load dispatch or settlement account established in accordance with the rules and criteria established by the ISO throughout the term of this agreement, or (ii) have an agreement in place, for the full term of this Agreement, with a NEPOOL member whereby the NEPOOL member agrees to include the load to be served by Supplier under this Agreement in its own-load dispatch or settlement account. Supplier shall sell and deliver to the Delivery Point and the Companies shall receive and purchase that portion of the Companies' aggregate load attributed to those customers taking Standard Offer Service determined in accordance with Appendix A attached hereto. As a provider of Standard Offer Service, Supplier is solely responsible for satisfying all requirements and paying all costs incurred or to be incurred to provide those generation-related services including, without limitation, all costs or other requirements to furnish installed capability, operable capability, energy, operating reserves, line losses, automatic generation control, and other generation-related ancillary services associated with the provision of its share of Standard Offer Service. Supplier is also solely responsible for meeting any other requirements and paying any other cost now or hereafter imposed by the ISO from time to time which are attributable to the provision of Supplier's share of Standard Offer Service, as they m ay arise. If the ISO or any successor entity or NEPOOL allocates any expenses or uplift costs to the Standard Offer Service provided by the Supplier (on a load or peak load basis or otherwise), the expenses or costs so allocated will be borne by the Supplier alone without recourse to the Companies. Supplier shall be responsible for all transmission and distribution losses associated with the delivery of electricity supplied under this Agreement from the sources of its supply to the meters of those customers taking Standard Offer Service as determined based on the NEPOOL regional transmission tariff and the Companies' estimation of distribution and non-PTF losses. The Companies shall operate their respective distribution systems in accordance with Good Utility Practice. The Companies shall arrange for and xxxx their respective customers for NEPOOL regional network transmission service, Montaup's local network service for transmissio...
Supplier Responsibilities. Supplier shall ensure that all significant data and circumstances in terms of its performance of its contractual obligations as well as the intended use of its deliveries are known to Supplier in good time. Offers shall be at no expense to Customer. Supplier shall ensure before providing any offer that it fully understands Customer’s and Buyers’ intended purposes, and that Customer understands and has all information required to meet all Customer and legal requirements exactly (“Buyer” shall mean as later herein defined). Supplier shall check all documents, including drawings and specifications, provided for matters including the local situation, correctness, and feasibility, as well as any performance of preliminary work by third parties. Supplier shall notify Customer in writing without unreasonable delay of any con- cerns with any of these documents and work with Customer to ensure a resolution to any such concern.
Supplier Responsibilities. 8.1 The Supplier shall:
8.1.1 maintain such authorisations and all other approvals, permits and authorities required by it from time to time to perform with its obligations in accordance with this Agreement; and
8.1.2 comply with any security requirements for access to any of the Customer Materials (provided that such rules and requirements have been notified to the Supplier by the Customer in advance).
Supplier Responsibilities. As set forth in Schedule A, SCRIPSAMERICA or Supplier shall purchase and provide all raw materials, components, packaging, labeling and shipping materials, labor, utilities and equipment necessary to manufacture, assemble, package, and label the Products and pack the Products for shipping, all in strict compliance with the Specifications. Use of materials shall be on a first in, first out basis, unless otherwise agreed to in writing by SCRIPSAMERICA. Supplier shall prepare and deliver in a timely fashion all reports and information reasonably requested by SCRIPSAMERICA, including, product quality, and daily production and shipping reports. Upon the date hereof and each anniversary hereafter, Supplier shall provide SCRIPSAMERICA with a list of all assets that are located at any of Supplier’s facilities but are owned by SCRIPSAMERICA. If SCRIPSAMERICA purchases and provides any raw material and/or packaging/ancillary items, Supplier shall deduct those costs from the Purchase Order value and Invoice SCRIPSAMERICA for the balance amount.
Supplier Responsibilities. In addition to Supplier performing the Services described in Section 3.2 and providing the Deliverables defined in Section 3.3, and subject to AT&T meeting its responsibilities under this Order, Supplier shall provide the following: ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
a. Manage and direct all aspects of the Supplier Resources to perform Services and provide the Deliverables defined by this Order;
b. Provide adequately trained and otherwise qualified Supplier Resources in accordance with ****, including any agreed upon requirements specific to the **** Channel, to create the Deliverables and provide Services, as applicable, under this Order;
c. Provide personnel management of Supplier Resources, including required training/orientation for any new resources that are added by Supplier;
d. Provide IT Professional Services to maintain ASP Solution interface compatibility among system components in AT&T’s operational environment;
e. Subject to any Exclusions, meet all delivery dates agreed upon by the Parties and the Performance Metrics specified in Appendix B this Order;
f. Provide, for Supplier Resources billed on a time and materials or FTE basis, a suitable time reporting system for the collection of Supplier Resource work times related to this Order; and
g. Timely response to open issues, problems and action items raised by AT&T.
Supplier Responsibilities. In addition to Supplier performing the Services described in Section 3.2 and providing the Deliverables defined in Section 3.3, and subject to AT&T meeting its responsibilities under this Order, Supplier shall provide the following: ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
Supplier Responsibilities. The supplier will provide and maintain the IT system used by the client. The IT support contract between the supplier and the client includes full details of these responsibilities. Additionally, the supplier will: Ensure relevant software, services and equipment are available to the client in line with the uptime levels listed below. Respond to support requests within the timescales listed below. Take steps to escalate and resolve issues in an appropriate, timely manner. Maintain good communication with the client at all times. The client will use the supplier-provided IT system as intended. The IT support contract between the supplier and the client includes full details of the IT system and its intended uses. Additionally, the client will: Notify the client of issues or problems in a timely manner. Provide the supplier with access to equipment, software and services for the purposes of maintenance, updates and fault prevention. Maintain good communication with the supplier at all times. In order to enable the client to do business effectively, the supplier guarantees that certain items will be available for a certain percentage of time. These uptime levels apply to items in the Equipment, software and services covered table that show a tick in the Covered for uptime? column. The level of guaranteed uptime depends on the priority level of each item:
