Service Management Manual Sample Clauses

Service Management Manual. (a) Upon its adoption by VITA, the Service Management Manual will serve as a common document shared among the Integrated Suppliers, which all will operate in accordance with and be subject to the terms therein, as applicable to each such party. Among other things, the Service Management Manual will provide detailed descriptions of the Managed Environment and the manner in which functions will be performed by the Supplier and each of the other Integrated Suppliers, including:
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Service Management Manual. This Section sets out the requirements for the Service Management Manual and the process by which the Service Management Manual will be finalized. Attachment 6-B contains the general content and high-level description of the Service Management Manual. It is provided to indicate the proposed content and organization of the Service Management Manual. The requirements related to the Service Management Manual are as follows:
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Service Management Manual. The Contractor shall develop and maintain the Service Management Manual (SMM) for coordination, management, and reporting of the Integrated Service Providers across the Integrated Environment. The SMM outlines the operational activities designating ITIL 4- based performance standards, processes, and polices for the EITSI interaction with the Service Providers for the delivery of the Integrated Services. The SMM specifies the organization, the tasks, and responsibilities associated with elements in the delivery of the Integrated Services. It contains documentation required, methodologies used, standards, practices, conventions followed, and details regarding tasks, reviews, and audits conducted to ensure that services meet all contractual requirements. Contractor shall manage the processes and procedures to support the Integrated Environment, such that the objectives, scope, and principles of the Integrated Environment are achieved. Contractor shall ensure that Service Providers provide all documents and processes that support and describe the scope of the Service Provider services in the SMM. Contractor shall provide a taxonomy for the organization of the SMM that will accomplish the purpose and goals for the SMM to be the essential repository of all operational knowledge for the EITS Environment. Contractor shall regularly examine and optimize the organization of the SMM to improve the operating environment across all the Integrated Service Providers. Contractor shall develop the definition and documentation of:  The policies in the SMM, which set the objectives, scope, and principles that will ensure the success of the Integrated Environment, as provided by the Government  The processes, sub-processes, and procedures for the Integrated Environment in the SMM, as approved by the Government  The sub-processes, procedures, and SOPs, for the Integrated Environment to support individual Customers and Customer environments in the SMM, as approved by the Government Contractor shall verify the effective compliance with the SMM policies, processes, and procedures by the Integrated Service Providers, Customers, and other vendors. Contractor shall provide analysis on such verification at least twice per year. Contractor shall provide an online feedback mechanism to solicit and resolve user comments, corrections, and questions. Contractor shall secure access to the SMM such that authorized users have appropriate access to the portions that support their function....
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Service Management Manual. As part of the Integrated Services Platform, DMAS anticipates MSI developing a Service Management Manual standard template (the “Service Management Manual”) which shall serve as a common document shared (as applicable) among the Integrated Suppliers (including Supplier for this agreement) providing descriptions of the Managed Environment and the performance by each Integrated Supplier of its respective obligations to DMAS in coordination and cooperation with the Business Partners and other Integrated Suppliers. The Services Management Manual is further described in Section 9.D.2 (Service Management Manual) . Until the adoption of the Service Management Manual, the Parties shall utilize the Policy and Procedures Manual in accordance with Section 9.D.1 (Policy and Procedures Manual).‌
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Service Management Manual. Delivery II 90 days after acceptance of the Day 1 Readiness Plan 30 days after final due date $10,000 monthly x x x A.2 Service Management Manual: Delivery III 180 days after acceptance of the Day 1 Readiness Plan 30 days after final due date $10,000 monthly x x x A.3 New Customer Integration Plan 60 days after acceptance of Day 1 Readiness Plan 30 days after final due date $10,000 monthly x x x A.4 Updated Disaster Recovery Plan 30 days after Commencement of Services for each Solution Order 30 days after final due date $10,000 monthly x x N/A A.5 Customer Outreach Plan 30 days after acceptance of the Day 1 Readiness Plan 30 days after final due date $10,000 monthly x x N/A Notes:
Sample 1
Service Management Manual. ‌ The Contractor shall develop and maintain policies, processes and procedures in the Service Management Manual (SMM) that must be followed for coordination, management, and reporting of the EITSI and Service Providers across the Integrated Environment. The SMM outlines the operational activities designating ITIL-based performance standards, processes, and polices for the EITSI interaction with the Service Providers for the delivery of the Integrated Services. The SMM specifies the organization, the tasks, and responsibilities associated with elements in the delivery of the Integrated Services. It contains documentation required, methodologies used, standards, practices, conventions followed, and details regarding tasks, reviews, and audits conducted to ensure that services meet all contractual requirements.
Sample 1
Service Management Manual. Upon its adoption by DMAS, the Service Management Manual will serve as a common document shared among the Integrated Suppliers, which all will operate in accordance with and be subject to the terms therein, as applicable to each such party. Among other things, the Service Management Manual will provide detailed descriptions of the Managed Environment and the manner in which functions will be performed by the Integrated Supplier and each of the other Integrated Suppliers, including: Equipment, Materials and Systems to be procured, used or supported; Documentation (including manuals, user guides and specifications) to be created and/or maintained by the Integrated Supplier and the other Integrated Suppliers, including, as applicable, the MSI; specific activities to be undertaken by the Integrated Supplier in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be performed by the Integrated Supplier under this Agreement; Operational Change Control Procedures and Contract Change Control Procedures; procedures for DMAS, Business Partners and the Integrated Suppliers to interact, communicate, escalate and resolve issues, exchange information and provide access to each other; checkpoint reviews, testing, acceptance, controls and other procedures to be implemented and used to assure service quality; processes, methodologies and controls to be implemented and used by the Integrated Suppliers to comply and confirm compliance with (1) DMAS Rules; and (2) other obligations in the applicable agreements, including compliance with Laws; and other provisions related to the Managed Environment, as requested by DMAS. The Service Management Manual will be initially created and continuously updated and enhanced throughout the Term, with the MSI taking overall responsibility for preparing, updating, maintaining and ensuring the accuracy of the Service Management Manual template, with the cooperation and support of the other Integrated Suppliers. The Integrated Supplier will work with the MSI and the other Integrated Suppliers in creating and maintaining the contents of the Service Management Manual, pursuant to a process further described in this Contract. The Service Management Manual, and any updates thereto, will be subject to DMAS’s approval. The Integrated Supplier will perform the Services in accordance with the most recent DMAS-approved version of the Service Manage...
Sample 1
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Service Management Manual 
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Related to Service Management Manual

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • AGREEMENT MANAGEMENT A. Contractor may change Project Manager but the Energy Commission reserves the right to approve any substitution of the Project Manager.

  • FRAMEWORK AGREEMENT MANAGEMENT The Parties shall manage this Framework Agreement in accordance with Schedule 14 (Framework Management).

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • Programme Management The Government will establish a programme management office and the Council will be able to access funding support to participate in the reform process. The Government will provide further guidance on the approach to programme support, central and regional support functions and activities and criteria for determining eligibility for funding support. This guidance will also include the specifics of any information required to progress the reform that may be related to asset quality, asset value, costs, and funding arrangements.

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

  • Time Management Because of the nature of the duties performed by these supervisors, it is impracticable to apply provisions which prescribe normal work hours. However, it is normally expected that eighty (80) hours of work shall constitute a normal payroll period. It is recognized that these supervisors are responsible for managing and accounting for their own hours of work and that they may work hours in excess of the normal work day and/or payroll period and may make adjustments in hours of work in subsequent work days and/or payroll periods, provided such time management system does not result in overtime payment or guarantee hour-for-hour time off for extra hours worked.

  • Service Monitoring Customer gives express consent for Vodafone to monitor Customer’s use of the Service (and disclose and otherwise use the information obtained) only to: (a) the extent allowed by Applicable Law; (b) comply with Applicable Law; (c) protect the Network from misuse; (d) protect the integrity of the public internet and/or Vodafone’s systems and Networks; (e) the extent necessary to determine if Customer has breached any conditions or restrictions on use of the Service; (f) provide the Service; and/or (g) take other actions agreed or requested by Customer.

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