Common use of Driver and Monitor Training Clause in Contracts

Driver and Monitor Training. The Transportation Provider shall: A. Ensure that all drivers and Monitors have successfully completed the applicable in-service training program prior to their transporting any HST Consumers. Non-emergency ambulance drivers and Monitors are exempt from these training requirements. The Broker reserves the right to request documentation of trainings conducted. The mandatory training shall includeat a minimum the following and must be conducted annually thereafter: Universal *DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure Universal ***DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures Universal ***DRIVER AND MONITOR: Accident procedures & Incident reporting Universal * DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all transportation providers serving children. Driver is responsible for ensuring proper installation of child safety restraints. Universal *DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement, by a Trainer Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other certificationapproved by the Broker. Training must be completed yearly. Universal *DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles Universal *DRIVER AND MONITOR: Sexual Harassment Training Universal ***DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section 9, below) Program-Based ***DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure. DPH Only **DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. DPH Only **DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through theAmerican Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. *Training must be conducted annually by an Instructor Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other Broker approved training program and be kept current at all times. **Training requires Certification from the American Red Cross or the American Heart Association and must be kept current at all times. ***Training and acknowledgement of policy and procedure can be conducted in-house by designated personnel. B. Ensure that drivers and Monitors attend Broker sponsored, coordinated, or arranged meetings as determined to be necessary by the Broker. C. Ensure that drivers have a good basic knowledge of the service area and are provided with detailed maps of the service area. Drivers and dispatchers must be aware of the locationsand telephone numbers of emergency facilities (police, fire, hospital, etc.) in the service area.

Driver and Monitor Training. The Transportation Provider shall: A. 1. UNIVERSAL> Ensure that all drivers and Monitors have successfully completed the applicable in-service training program prior to their transporting any HST Consumers. Non-emergency ambulance drivers and Monitors are exempt from these training requirements. The Broker reserves the right to request documentation of trainings conducted. The mandatory training shall includeat include at a minimum the following and must be conducted annually thereafter: Universal *DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure Universal ***DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures Universal ***DRIVER AND MONITOR: Accident procedures & Incident reporting Universal * DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all transportation providers programs serving children. Driver is responsible for ensuring proper installation of child safety restraints. children Universal *DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement, by a Trainer Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other certificationapproved by the Broker. Training must be completed yearly. securement Universal *DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles Universal *DRIVER AND MONITOR: Sexual Harassment Training Universal ***DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules Rules, EO 504 and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section 9VIII, below) Program-Based ***DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure. procedure DPH Only **DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. current DPH Only **DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through theAmerican the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current 2. *Training must be conducted annually by an Instructor Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other Broker approved training program and be kept current at all times. **Training requires Certification from the American Red Cross or the American Heart Association and must be kept current at all times. ***Training and acknowledgement of policy and procedure can be conducted in-house by designated personnel. B. UNIVERSAL> Ensure that drivers and Monitors attend Broker sponsored, coordinated, or arranged meetings as determined to be necessary by the Broker. C. 3. UNIVERSAL> Ensure that drivers have a good basic knowledge of the service area and are provided with detailed maps of the service area. Drivers and dispatchers must be aware of the locationsand locations and telephone numbers of emergency facilities (police, fire, hospital, etc.) in the service area. 4. PROGRAM-BASED TRANSPORTATION ONLY> Pre-qualify drivers prior to being assigned to a route: a. Current Transportation Providers – driver must accompany an experienced driver or supervisor on a minimum of one established route during regularly scheduled Facility hours. b. New Transportation Providers – driver must accompany a supervisor on a minimum of one simulated route in the service area during regularly scheduled Facility hours.

Driver and Monitor Training. The Transportation Provider shall: A. Ensure that all drivers and Monitors have successfully completed the applicable in-service training program prior to their transporting any HST Consumers. Non-emergency ambulance drivers and Monitors are exempt from these training requirements. The Broker reserves the right to request documentation of trainings conducted. The mandatory training shall includeat include at a minimum the following and must be conducted annually thereafter: Program Application TRAINING REQUIREMENT Universal *DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure failure. Universal ***DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures procedures. Universal ***DRIVER AND MONITOR: Accident procedures & Incident reporting reporting. Universal * *DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all transportation providers serving children. Driver is responsible for ensuring proper installation of child safety restraints. Universal *DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement, . by a Trainer Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other certificationapproved certification approved by the Broker. Training must be completed yearly. Universal *DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles vehicles. Universal *DRIVER AND MONITOR: Sexual Harassment Training Universal ***DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section 9, below) Program-). Program- Based ***DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure. DPH Only **DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. DPH Only **DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through theAmerican the American Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. *Training must be conducted annually by an Instructor Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other Broker approved training program and be kept current at all times. **Training requires Certification from the American Red Cross or the American Heart Association and must be kept current at all times. ***Training and acknowledgement of policy and procedure can be conducted in-house by designated personnel.” B. Ensure that drivers and Monitors attend Broker sponsored, coordinated, or arranged meetings as determined to be necessary by the Broker. C. Ensure that drivers have a good basic knowledge of the service area and are provided with detailed maps of the service area. Drivers and dispatchers must be aware of the locationsand locations and telephone numbers of emergency facilities (police, fire, hospital, etc.) in the service area.

Driver and Monitor Training. The Transportation Provider shall: A. Ensure that all drivers and Monitors have successfully completed the applicable in-service training program prior to their transporting any HST Consumers. Non-emergency ambulance drivers and Monitors are exempt from these training requirements. The Broker reserves the right to request documentation of trainings conducted. The mandatory training shall includeat a minimum the following and must be conducted annually thereafter: Universal *DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure Universal ***DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures Universal ***DRIVER AND MONITOR: Accident procedures & Incident reporting Universal * DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all transportation providers serving children. Driver is responsible for ensuring proper installation of child safety restraints. Universal *DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement, by a Trainer Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other certificationapproved by the Broker. Training must be completed yearly. Universal *DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles Universal *DRIVER AND MONITOR: Sexual Harassment Training Universal ***DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section 9, below) Program-Based ***DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure. DPH Only **DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American theAmerican Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. DPH Only **DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through theAmerican Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. *Training must be conducted annually by an Instructor Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other Broker approved training program and be kept current at all times. **Training requires Certification from the American Red Cross or the American Heart Association and must be kept current at all times. ***Training and acknowledgement of policy and procedure can be conducted in-house by designated personnel. B. Ensure that drivers and Monitors attend Broker sponsored, coordinated, or arranged meetings as determined to be necessary by the Broker. C. Ensure that drivers have a good basic knowledge of the service area and are provided with detailed maps of the service area. Drivers and dispatchers must be aware of the locationsand telephone numbers of emergency facilities (police, fire, hospital, etc.) in the service area.

Driver and Monitor Training. The Transportation Provider shall: A. Ensure that all drivers and Monitors have successfully completed the applicable in-service training program prior to their transporting any HST Consumers. Non-emergency ambulance drivers and Monitors are exempt from these training requirements. The Broker reserves the right to request documentation of trainings conducted. The mandatory training shall includeat a minimum the following and must be conducted annually thereafter: Universal *DRIVER ONLY: Driver rules and regulations; Defensive driving & reacting to skids, and Vehicle stalling & brake failure Universal ***DRIVER AND MONITOR: Proper use of vehicle safety equipment; content and use of all first aid kit items; use of two-way radios, if applicable, and emergency vehicle evacuation procedures Universal ***DRIVER AND MONITOR: Accident procedures & Incident reporting Universal * DRIVER AND MONITOR: Correct use of Consumer seat belts, including correct use of child safety restraint devices for all transportation providers programs serving children. Driver is responsible for ensuring proper installation of child safety restraints. children Universal *DRIVER AND MONITOR: Use of Wheelchair lift & proper wheelchair securement, by a Trainer Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other certificationapproved by the Broker. Training must be completed yearly. securement Universal *DRIVER AND MONITOR: Human rights and sensitivity to Consumer needs, including disability awareness, passenger assistance and accommodations for service animals (guide dogs) in vehicles Universal *DRIVER AND MONITOR: Sexual Harassment Training Universal ***DRIVER AND MONITOR: Familiarization with the HST and Agency standards, specifications and procedures, including mandated reporting of suspected abuse or neglect and suspected Medicaid member or provider fraud and abuse, driver and monitor performance standards, consumer pickup protocols, and data privacy and security rules and requirements, including compliance with the HIPAA Rules and all other applicable laws, regulations, policies, procedures and standards applicable to Transportation Provider (including those set forth in Section 9, below) Program-Based ***DRIVER AND MONITOR: First aid; reaction to seizures, universal precautions and “vehicle empty” inspection procedure. procedure DPH Only **DRIVER AND MONITOR: Certified in basic first aid (4 hours). The certification must be through the American Red AmericanRed Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. current DPH Only **DRIVER AND MONITOR: Certified in CPR for infants and children. The certification must be through theAmerican Red Cross, American Heart Association, or other equivalent training approved by the Broker and must be kept current. *Training must be conducted annually by an Instructor Certified by the Community Transportation Association of America (CTAA), the University of Wisconsin, or other Broker approved training program and be kept current at all times. **Training requires Certification from the American Red Cross or the American Heart Association and must be kept current at all times. ***Training and acknowledgement of policy and procedure can be conducted in-house by designated personnel. B. Ensure that drivers and Monitors attend Broker sponsored, coordinated, or arranged meetings as determined to be necessary by the Broker. C. Ensure that drivers have a good basic knowledge of the service area and are provided with detailed maps of the service area. Drivers and dispatchers must be aware of the locationsand telephone numbers of emergency facilities (police, fire, hospital, etc.) in the service area. D. PROGRAM-BASED TRANSPORTATION ONLY. Pre-qualify drivers prior to being assigned to a route: 1. Current Transportation Providers – driver must accompany an experienced driver or supervisor on a minimum of one established route during regularly scheduled Facility hours. 2. New Transportation Providers – driver must accompany a supervisor on a minimum of one simulated route in the service area during regularly scheduled Facility hours. E. DOOR-THROUGH-DOOR TRANSPORTATION ONLY. Ensure that all drivers have successfully completed trainings in the following: 1. Respectful communications; 2. Professional Boundaries; 3. Sensitivity/Senior Sensitivity; 4. Bariatric Patient Transfer Protocol (Non-emergency Ambulance only); 5. Door-through-door transportation protocols such as: a. Gentle support: Opening doors and providing verbal guidance. b. Physical support: Providing physical support for the consumer to assist with balance c. Activity support: The driver stays with the consumer and helps with the activity at the destination. d. Personal support: The driver or assist may help the consumer put on coat.