Elemica’s Obligations Sample Clauses

Elemica’s Obligations. Elemica will make available Support Services access during Coverage Hours (as set forth in the Support Services Comparison Table) for the Client to report Incidents and receive assistance and for Elemica to receive Alerts. If Client elects to have Platinum Support Services, the Support Services will be available 24 x 7. On receipt of an Incident, Elemica shall establish whether there is an Incident for which the Client is entitled to Support Services under these Support Terms and, if so, shall: (1) confirm receipt of the Incident and notify Client of the Incident case number that both parties must then use in any communications about the Incident; (2) work with Client to set a severity level for the Incident based on the criteria set forth herein; (3) analyze the Incident and verify the existence of the problem; and
Sample 1
AutoNDA by SimpleDocs

Related to Elemica’s Obligations

  • FIRM’S OBLIGATIONS 3.1 Firm shall comply with the Rules and this Agreement at all times and shall timely pay all fees established in accordance with the Rules.

  • TRANSNET’S OBLIGATIONS 8.1 Transnet undertakes to promptly comply with any reasonable request by the Supplier/Service Provider for information, including information concerning Transnet's operations and activities, that relates to the Goods/Services as may be necessary for the Supplier/Service Provider to provide the Goods/Services, but for no other purpose. However, Transnet's compliance with any request for information is subject to any internal security rules and requirements and subject to the observance by the Supplier/Service Provider of its confidentiality obligations under this Agreement.

  • City’s Obligations 1. The City will disclose those parts of records the Contractor has marked as “proprietary” information only to authorized persons unless:

  • University’s Obligations The University agrees:

  • COUNCIL’S OBLIGATIONS Save as otherwise expressly provided, the obligations of the Council under the Contract are obligations of the Council in its capacity as a contracting counterparty and nothing in the Contract shall operate as an obligation upon, or in any other way xxxxxx or constrain the Council in any other capacity, nor shall the exercise by the Council of its duties and powers in any other capacity lead to any liability under the Contract (howsoever arising) on the part of the Council to the Provider.

  • Student’s Obligations The Student agrees as follows

  • Developer’s Obligations (a) Upon the expiry of the Agreement Period by efflux of time and in the normal course, the Developer shall on the Expiry Date, hand back vacant and peaceful possession of Project Site and the Project Facilities to the Authority free of cost and in good operable condition.

  • Agency’s Obligations Pursuant to this contract, the Agency agrees to provide the specific services detailed herein and shall be responsible for the following:

  • Rights/Obligations (a) The Union and the Employer agree that there must be mutual respect for the rights and obligations of the Union and the Employer and the representatives of each.

  • RESIDENT’S OBLIGATIONS Resident agrees as follows:

Time is Money Join Law Insider Premium to draft better contracts faster.