Common use of Emergency Maintenance Notification Clause in Contracts

Emergency Maintenance Notification. A. In the event that maintenance is required outside of the Scheduled Maintenance Window and it will adversely affect Client’s Users, Synacor will notify Client about the emergency maintenance window as soon as Synacor determines such emergency maintenance window is needed. Notification will detail the expected degree of adverse effect on the applicable Service or availability thereof. Emergency maintenance windows are counted against Portal or Email Availability percentages (as applicable), unless Synacor and Client mutually agree otherwise in writing (email being sufficient for this purpose).

Appears in 3 contracts

Samples: Master Services Agreement, Master Services Agreement (Synacor, Inc.), Master Services Agreement (Synacor, Inc.)

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Emergency Maintenance Notification. A. In the event that emergency maintenance is required outside of the Scheduled Maintenance Window and it will adversely affect Client’s Users, Synacor will make reasonable efforts to notify Client about the emergency maintenance window as soon as Synacor determines such emergency maintenance window is neededwindow. Notification will detail be based on practicality and the expected degree of adverse effect affect on the applicable Service service or availability thereof. Emergency maintenance windows are counted against Portal or Email Availability percentages (as applicable), unless Synacor and Client mutually agree otherwise in writing (timely acknowledged email approval being sufficient for this purpose).

Appears in 1 contract

Samples: Master Services Agreement (Synacor, Inc.)

Emergency Maintenance Notification. A. In the event that emergency maintenance is required outside of required, during which time the Scheduled Maintenance Window system and it services will adversely affect be unavailable to Client and Client’s Users, . Synacor will notify Client about the emergency maintenance during this window as soon as Synacor determines such emergency maintenance window is needed. Notification will detail the expected degree via email to a designated distribution list of adverse effect on the applicable Service or availability thereofClient employees. Emergency maintenance windows are counted against Portal or Email System Availability percentages (as applicable), unless Synacor and Client mutually agree otherwise in writing (email being sufficient for this purpose)percentages.

Appears in 1 contract

Samples: Master Services Agreement (Synacor, Inc.)

Emergency Maintenance Notification. A. In the event that maintenance is required outside of the Scheduled Maintenance Window Windows and it will adversely affect Client’s 's Users, Synacor will notify Client about the emergency maintenance window as soon as Synacor determines such emergency maintenance window is needed. Notification will detail the expected degree of adverse effect on the applicable Service or availability thereof. Emergency maintenance windows are counted against Portal or Email Availability percentages (as applicable), unless Synacor and Client mutually agree otherwise in writing (email being sufficient for this purpose).

Appears in 1 contract

Samples: Master Services Agreement (Synacor, Inc.)

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Emergency Maintenance Notification. A. In the event that emergency maintenance is required outside of the Scheduled Maintenance Window and it will adversely affect Client’s Users, Synacor will make reasonable efforts to notify Client about the emergency maintenance window as soon as Synacor determines such emergency maintenance window is neededwindow. Notification will detail be based on practicality and the expected degree of adverse effect on the applicable Service service or availability thereof. Emergency maintenance windows are counted against Portal or Email API Availability percentages (as applicable)percentages, unless Synacor and Client mutually agree otherwise in writing (email being sufficient for this purpose).

Appears in 1 contract

Samples: Master Services Agreement (Synacor, Inc.)

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