Common use of Emergency Service Procedure Clause in Contracts

Emergency Service Procedure. 1) The Contractor shall provide emergency service as requested twenty-four (24) hours per day, seven (7) days per week to include all holidays. 2) The Contractor shall be required to arrive on the site of the emergency within two (2) hours after notification by the County. Depending on the type of emergency and the location, the Contractor may need to be onsite earlier. This need will be communicated by County Representative if necessary. 3) Emergency repairs shall be corrected immediately, with the verbal authorization (Emergency Field Directive). Emergency Field Directives by a Service Coordinator should not exceed $5,000 for repairs. If, in the Contractor’s professional opinion, the emergency repair will exceed $5,000, the Contractor shall not proceed until a written estimate is provided and approved by the County Service Coordinator in writing. 4) The Contractor shall notify the Service Coordinator if all repairs cannot be completed within the same visit and perform any repairs to alleviate the emergency where possible. 5) The Contractor shall be required to submit an itemized invoice to the service requestor within twenty-four (24) hours of the initial emergency notification, if work is complete. If work is not complete, the Contractor shall submit a quote inclusive of work already completed and any additional resources needed to complete the work. It is imperative that either an invoice or quote is received by the County within twenty-four (24) hours. If the emergency occurred on a day or at a time when the County Department is closed (usually during the weekends or a holiday), the Contractor shall submit the required document(s) prior to close of business on the next business day. Documentation shall be submitted by 3:00 PM to allow for timely processing. The Contractor’s failure to adhere to this requirement may lead to payment delays or non-payment. 6) Invoice for emergencies supporting documents shall be the same as it is for non-emergencies services as specified below.

Emergency Service Procedure. 1) The Contractor shall provide emergency service as requested twenty-four (24) hours per day, seven (7) days per week to include all holidays. 2) The Contractor shall be required to arrive on the site of the emergency within two one (21) hours hour after notification by the County. Depending on the type of emergency and the location, the Contractor may need to be onsite earlier. This need will be communicated by County Representative if necessary. 3) Emergency repairs shall be corrected immediately, with the verbal authorization (Emergency Field Directive). Emergency Field Directives by a Service Coordinator should not exceed $5,000 for repairs. If, in the Contractor’s professional opinion, the emergency repair will exceed $5,000, the Contractor shall not proceed until a written estimate is provided and approved by the County Service Coordinator in writing. 4) The Contractor shall notify the Service Coordinator if all repairs cannot be completed within the same visit and perform any repairs to alleviate the emergency where possible. 5) The Contractor shall be required to submit an itemized invoice to the service requestor within twenty-four (24) hours of the initial emergency notification, if work is complete. If work is not complete, the Contractor shall submit a quote inclusive of work already completed and any additional resources needed to complete the work. It is imperative that either an invoice or quote is received by the County within twenty-four (24) hours. If the emergency occurred on a day or at a time when the County Department is closed (usually during the weekends or a holiday), the Contractor shall submit the required document(s) prior to close of business on the next business day. Documentation shall be submitted by 3:00 PM to allow for timely processing. The Contractor’s failure to adhere to this requirement may lead to payment delays or non-payment. 6) Invoice for emergencies supporting documents shall be the same as it is for non-emergencies services as specified below.

Emergency Service Procedure. 1) The Contractor shall provide emergency service as requested twenty-four (24) hours per day, seven (7) days per week to include all holidays. 2) The Contractor shall be required to arrive on the site of the emergency within two one (21) hours hour after notification by the CountyCounty or as otherwise specified at time of notification. Depending on All locations listed as High Profile Buildings shall require a one (1) hour onsite arrival time, unless otherwise specified by the type of emergency and the location, the Contractor may need to be onsite earlier. This need will be communicated by County Representative if necessaryservice requestor. 3) Emergency repairs shall be corrected immediately, with the verbal authorization (Emergency Field Directive). Emergency Field Directives by a Service Coordinator should not exceed $5,000 for repairs. If, in the Contractor’s professional opinion, the emergency repair will exceed $5,000, the Contractor shall not proceed until a written estimate is provided and approved by the County Service Coordinator in writing. 4) The Contractor shall notify the Service Coordinator if all repairs cannot be completed within the same visit and perform any repairs to alleviate the emergency where possible. 5) The Contractor shall be required to submit an itemized invoice to the service requestor within twenty-four (24) hours of the initial emergency notification, if work is complete. If work is not complete, the Contractor shall submit a quote inclusive of work already completed and any additional resources needed to complete the work. It is imperative that either an invoice or quote is received by the County within twenty-four (24) hours. If the emergency occurred on a day or at a time when the County Department is closed (usually during the weekends or a holiday), the Contractor shall submit the required document(s) prior to close of business on the next business day. Documentation shall be submitted by 3:00 PM to allow for timely processing. The Contractor’s failure to adhere to this requirement may lead to payment delays or non-paymentdelays. 6) Invoice Invoices for emergencies and supporting documents shall be the same as it is for non-emergencies services as specified below.