Enhanced Warranty/ADP Repair Services Sample Clauses

Enhanced Warranty/ADP Repair Services. To simplify the repair process, Lenovo will provide repair services in which Lenovo will process work orders and claims on behalf of HCBOE. Repair can be completed via multiple approaches. The below methods are what Lenovo recommends as most effective in eliminating as much downtime as possible, while providing quick resolution. While these are the recommendations, Lenovo is able to adapt its methods to the needs of HCBOE as processes or requirements may demand. a. Onsite Repair Services The onsite repair services will be provided based upon the Lenovo warranty/ADP parameters at no additional cost to HCBOE. Lenovo highly recommends onsite repair services. In the case of onsite repair, Lenovo technicians will possess the most commonly used customer replaceable unit (CRU) components, further diagnose or confirm the repair needed, and either perform the needed repair onsite (given the equipment is available and on-hand for repair) or determine the repair needed, notify the designated contact that the computer will need to be taken in for repairs, and provide an estimated time of repair. In the event a computer must be taken in for repairs, a temporary replacement will be provided, via the Lenovo hot spare pool, during the repair period to further minimize downtimes. Once the repair is completed, the Lenovo technician will schedule the delivery of the repaired computer, and re-deploy as scheduled.
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Related to Enhanced Warranty/ADP Repair Services

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