Common use of Error Resolution Procedures Clause in Contracts

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty (20) business days after we or Clearing Firm hears from you and correct any error(s) promptly. It may take up to ninety (90) days to investigate your question. In the event of such an extension, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In the case of errors or questions about your transfersTransfers, please telephone or write to us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx the telephone numbers listed above as soon as you can possible if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) 60 days after we send you the first statement on which the problem or error appears is sentappears. When you call, pleasecall please provide: (1) state your name and account Account number; (2) describe the suspected error or Transfer you are unsure aboutquestion, and explain as clearly as you can possible why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty 10 Business Days (20) business 20 for Transfers to or from the Account within 30 days after the first deposit to the Account) after we or Clearing Firm hears hear from you and correct any error(s) promptly. It If we need more time, however, we may take up to ninety 45 Business Days (9090 for transfers to or from the Account within 30 days after the first deposit to the Account) days to investigate your question. In the event of such an extensionIf we decide to do this, we will provisionally credit your Account will provisionally credited within twenty 10 Business Days (2020 for transfers to or from the Account within 30 days after the first deposit to the Account) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the our investigation. If we or Clearing Firm asks ask you to put your question in writing and we do not receive it is not received within twenty (20) business days10 Business Days, your Account we may not be provisionally creditedcredit your Account. If we determine there was no error is founderror, we will send you a written explanation will be sent to you within three (3) business days Business Days after completion of we complete the investigation. You may ask for copies of the documents that were we used in the our investigation. For any Transfer occurring outside the United States, within ten (10) business days 10 Business Days after we or Clearing Firm receive notice of an alleged error we will either resolve the claim will either be resolved or provisionally credit your Account will be provisionally credited while continuing to investigate the claim is being investigatedclaim. It If we need more time, however, we may take up to ninety (90) 90 days to investigate the matter.

Error Resolution Procedures. In case of errors or questions about your electronic funds transfers, please telephone either call or write to us using our contact information as listed above. Call or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx write as soon as you can if you think your Account statement or receipt is wrong, or if you need more information about a Transfer transfer listed on the Account statementstatement or receipt. We or Clearing Firm must hear from you no later than sixty (60) calendar days after we send sent you the first FIRST statement on which the problem or error appears is sentappeared. When you call, please: You must provide us with the following information: (1i) state Tell us your name and account Account number; . (2ii) describe Describe the suspected error or Transfer the transfer you are unsure about, about and explain as clearly as you can why you believe it is in an error or why you need more information; and . (3iii) state Tell us the dollar amount of the suspected error. If you tell us orally or electronically, we may require that you send us your complaint or question in writing within ten (10) Business Days after you initially inform us. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty ten (2010) business days Business Days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It However, if we need more time, we may take up to ninety forty-five (9045) calendar days to investigate your complaint or question. In the event of such an extensionIf we decide to do this, we will credit your Account will provisionally credited within twenty ten (2010) business days Business Days for the amount you think is in error error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business Business Days of our request, we may not credit your Account. For errors involving a transfer to or from an Account within thirty (30) calendar days after the first deposit to that Account (herein referred to as a “New Account”), or for errors involving POS or foreign-initiated transactions, we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.ninety

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone transactions: Telephone us at 0.000.000.0000 or write to Bank of America, 000 X. 000xx Xxxxxx, #000, Xxxxxx Xxxx, Xxxxxxxx 00000. Call or write us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx as soon as you can if you think your Account statement is wrong, in case of errors or if you need more information questions about a Transfer listed on transactions arising from the Account statementuse of the Card. We or Clearing Firm must hear from you no later than sixty (60) 60 days after we send you the first statement on which date of the problem or error appears is sent. When you call, please: transaction in question. (1i) state Tell us your name and Card account number; . (2ii) describe Describe the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and . (3iii) state Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In If we decide to do this, we will credit the event of such an extension, your Account will provisionally credited Card within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money that amount during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit the Card. If no error For errors involving Cards issued less than 30 days or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For Cards issued less than 30 days, we may take up to 20 business days to credit the Card for the amount you think is found, a written explanation in error. We will be sent to tell you the results within three (3) business days after completion of the completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside We reserve the United Statesright to correct the Card balance if we believe that a clerical, within ten (10) business days after we billing or Clearing Firm receive notice of an alleged accounting error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterhas occurred.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000) 000-0000, XX XXX 000000PO BOX 358230, XXXXXXXXXXXGAINESVILLE, XX 00000xx FL 32635as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty (20) business days after we or Clearing Firm hears from you and correct any error(s) promptly. It may take up to ninety (90) days to investigate your question. In the event of such an extension, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000the telephone number listed in Section 44(b) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx above as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty (20) business days after we or Clearing Firm hears from you and correct any error(s) promptly. It may take up to ninety (90) days to investigate your question. In the event of such an extension, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In case of errors or questions about your electronic transfers, please telephone You agree to call or write to us or Clearing Firm at (000) 000000)000-00000000 or Farmers Savings Bank PO Box 127,Colesburg, XX XXX 000000, XXXXXXXXXXX, XX 00000xx IA 52035 as soon as you can can, if you think your Account statement is wrong, wrong or if you need more information about a Transfer transfer listed on the Account statement. We or Clearing Firm must hear from you You no later than sixty (60) 60 days after we send you We sent the first FIRST statement on which the problem or error appears is sentappeared. When you call, please: (1) state • Tell Us your name and account number; (2) describe . • Describe the suspected error or Transfer the transfer you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and (3) state . • Tell Us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days (20 business days if the transfer involved a new Account) after we or Clearing Firm hears hear from you You and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety 45 days (9090 days) days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. In the event of such an extensionIf we decide to do this, we will credit your Account will provisionally credited account within twenty (20) 10 business days (20 business days if the transfer involved a new Account) for the amount you You think is in error error, so that you You will have the use of the money during the time it takes Us to complete our investigation. If we ask you to put Your complaint or question in writing and We do not receive it within 10 business days, We may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within 3 business days after completing the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business daysdecide that there was no error, your Account may not be provisionally credited. If no error is found, We will send You a written explanation will be sent to you within three (3) business days after completion of the investigationexplanation. You may ask for copies of the documents that were we used in the our investigation. For Disclosure of Account Information. See Farmers Savings Bank’s Privacy Policy for additional information. Notices/Contact Information. Unless otherwise provided in this Agreement, for notices required to be given to us by this agreement, call us at (000) 000-0000 or send written correspondence to Farmers Savings Bank PO Box 127 Colesburg, IA 52035. You may update Your SMS Mobile Banking profile and make changes to Your SMS Mobile Banking service through Farmers Savings Bank’s Internet Banking. We will notify You of any Transfer occurring outside the United Stateschanges, within ten (10) business days after we fees, or Clearing Firm receive notice of an alleged error the claim will either other information about Mobile Banking, if required by law. Notices required to be resolved given by Us under this Agreement or your Account will by law may be provisionally credited while the claim is being investigated. It may take up sent to ninety (90) days to investigate the matteryou.

Error Resolution Procedures. In case Case of errors Errors or questions Questions about your transfers, please telephone Your Prepaid Account: Call or write to us Customer service at the Phone Number, Address, or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx Website mentioned above as soon as you can can, if you think an error has occurred in your Account statement is wrongprepaid account. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after date we send you sent the first statement FIRST written history on which the problem error appeared. In any case, we may limit our investigation of any alleged error that you do not report to us within 120 days of the posted transaction. You may request a written history of your transactions at any time by calling or error appears is sentwriting Customer Service. When you call, please: You will need to tell us: (1) state your Your name and prepaid account or Card number; . (2) describe the suspected error or Transfer Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is in error or why you need more information; and the dollar amount involved. (3) state Approximately when the dollar amount of the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In the event of such an extensionIf we decide to do this, we will credit your Account will provisionally credited account within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit your account. If no error For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is found, a written explanation in error. We will be sent to tell you the results within three (3) 3 business days after completion of the completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were we used in the our investigation. For any Transfer occurring outside the United StatesIf you need more information about our error-resolution procedures, within ten (10) business days after we call Customer Service or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the mattervisit our Website.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000the telephone number listed in Section 1(b) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx above as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty (20) business days after we or Clearing Firm hears from you and correct any error(s) promptly. It may take up to ninety (90) days to investigate your question. In the event of such an extension, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone transactions: Telephone us at 0.000.000.0000 or write to Bank of America, 000 X. 000xx Xxxxxx, #000, Xxxxxx Xxxx, Xxxxxxxx 00000. Call or write us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx as soon as you can if you think your Account statement is wrong, in case of errors or if you need more information questions about a Transfer listed on transactions arising from the Account statementuse of the Card. We or Clearing Firm must hear from you no later than sixty (60) 60 days after we send you the first statement on which date of the problem or error appears is sent. When you call, please: transaction in question. (1i) state Tell us your name and Card account number; . (2ii) describe Describe the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and . (3iii) state Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In If we decide to do this, we will credit the event of such an extension, your Account will provisionally credited Card within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money that amount during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit the Card. If no error is foundFor errors involving Cards issued less than 30 days or point-of-sale transactions, a written explanation will be sent we may take up to you within three (3) business 90 days after completion of the investigationto investigate your complaint or question. For Cards explanation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside We reserve the United Statesright to correct the Card balance if we believe that a clerical, within ten (10) business days after we billing or Clearing Firm receive notice of an alleged accounting error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterhas occurred.

Error Resolution Procedures. In case of errors If you think there is an error involving a transaction made with your Card such as a purchase you didn’t make or questions about an incorrect amount charged to your transfersAccount please call us toll-free at 000.000.0000, please telephone contact us through the Website using your secure My Spend Account login, or write to us or Clearing Firm at (000) 000at: Cardholder Services X.X. Xxx 0000 Xxxxx Xxxxx, X.X. 00000-0000. If you tell us orally, XX XXX 000000we may require you to send your claim or question in writing within 10 business days. If we ask you to put your claim or question in writing and we do not receive it within 10 business days, XXXXXXXXXXX, XX 00000xx soon as you can if you think we may not re-credit your Account statement is wrong, or if you need more information about a Transfer listed on the Account statementCard. We or Clearing Firm must hear from you no later than sixty (60) days after we send the transaction posted to your Account or you obtained the first statement receipt on which the error or problem or error appears is sentappeared. When you call, pleaseYou must provide the following information: (1) state your  Your name and account Card number; (2) describe  A description of the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and (3) state the  The dollar amount of the suspected error; and  The date, time and location of the suspected error. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty ten (2010) business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, we may take up to ninety forty-five (9045) calendar days to investigate your claim or question. In the event of such an extension, your Account If we need to do this we will provisionally credited credit your Card within twenty ten (2010) business days for the amount you think is in error error, so that you will have the use of the money during the time it takes to while we complete the our investigation. If we or Clearing Firm asks We will tell you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, results within ten (10) business days after completing our investigation. If we or Clearing Firm receive notice decide that there was no error, we will reverse any provisional credit we made to your Card and send you a written explanation. You may ask for copies of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterdocuments that we used in our investigation.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to payments contact us or Clearing Firm as soon as possible. Call Xxxx Xxxxx Customer Service at (000) 0-000-0000000-0000 and have your EFCU Account Number available. You will be required to answer specific challenge questions pertaining to your Xxxx Xxxxx account. You may also call EFCU at 000.000.0000 or 850.862.0111 x.1402; or write: Eglin Federal Credit Union, XX XXX 000000000 Xxxxx Xxxx. NE, XXXXXXXXXXXFt. Xxxxxx Beach, XX 00000xx soon as you can if FL 32547-2781; or send e-mail to: Member Services. If you think your Account statement is wrong, wrong or if you need more information about a Transfer listed transaction on the Account your statement. We or Clearing Firm , we must hear from you no later than sixty (60) 60 days after we send you the first FIRST statement on which the problem or error appears appeared. A statement is sentconsidered to be sent when it is first made available. When you call, please: (Please provide us with the following information: 1) state your . Your name and account number; (2) describe number and the dollar amount of the suspected error. 2. Describe the error or Transfer the transfer you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; . If you tell us orally, we will also require you to put your complaint or question in writing and (3) state the dollar amount of the suspected errorget it to us within 10 business days. We or Clearing Firm will tell you the results of our investigation within twenty (20) 10 business days (20 business days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) after we or Clearing Firm hears hear from you you, and we will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety 45 days (9090 days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) days to investigate your questioncomplete our investigation. In the event of such an extensionIf we decide to do this, your Account we will provisionally credited credit your account within twenty (20) 10 business days (20 business days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) for the amount you think is in error error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, we may remove the provisional credit from your Account may not be provisionally creditedaccount. If we decide there was no error is founderror, we will send you a written explanation will be sent to you within three (3) 3 business days after completion of the we finish our investigation. You may ask for copies of the documents that were we used in the our investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In case of errors If you think there is an error involving a transaction made with your Card such as a purchase you didn’t make or questions about an incorrect amount charged to your transfersAccount please call us toll-free at 000.000.0000, please telephone contact us through the Website using your secure My Spend Account login, or write to us or Clearing Firm at (000) 000at: Cardholder Services X.X. Xxx 0000 Xxxxx Xxxxx, X.X. 00000-0000. If you tell us orally, XX XXX 000000we may require you to send your claim or question in writing within 10 business days. If we ask you to put your claim or question in writing and we do not receive it within 10 business days, XXXXXXXXXXX, XX 00000xx soon as you can if you think we may not re-credit your Account statement is wrong, or if you need more information about a Transfer listed on the Account statementCard. We or Clearing Firm must hear from you no later than sixty (60) days after we send the transaction posted to your Account or you obtained the first statement receipt on which the error or problem or error appears is sentappeared. When you call, pleaseYou must provide the following information: (1) state your • Your name and account Card number; (2) describe • A description of the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and (3) state the • The dollar amount of the suspected error; and • The date, time and location of the suspected error. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty ten (2010) business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, we may take up to ninety forty-five (9045) calendar days to investigate your claim or question. In the event of such an extension, your Account If we need to do this we will provisionally credited credit your Card within twenty ten (2010) business days for the amount you think is in error error, so that you will have the use of the money during the time it takes to while we complete the our investigation. If we or Clearing Firm asks We will tell you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, results within ten (10) business days after completing our investigation. If we or Clearing Firm receive notice decide that there was no error, we will reverse any provisional credit we made to your Card and send you a written explanation. You may ask for copies of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterdocuments that we used in our investigation.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000the telephone numbers listed in Section 21(c) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx above as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sentappears. When you call, please: (1i) state your name and account Account number; (2ii) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3iii) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within ten (10) Business Days (twenty (20) business for transfers to or from the Account within 30 days after the first deposit to the Account) after we or Clearing Firm hears hear from you and correct any error(s) promptly. It If we need more time, however, we may take up to forty-five (45) Business Days (ninety (90) for transfers to or from the Account within 30 days after the first deposit to the Account) to investigate your question. In the event of such an extensionIf we decide to do this, we will provisionally credit your Account will provisionally credited within ten (10) Business Days (twenty (20) business for transfers to or from the Account within 30 days after the first deposit to the Account) for the amount you think is in error so that you will have the use of the money during the time it takes to complete the our investigation. If we or Clearing Firm asks ask you to put your question in writing and we do not receive it is not received within twenty ten (2010) business daysBusiness Days, your Account we may not be provisionally creditedcredit your Account. If we determine there was no error is founderror, we will send you a written explanation will be sent to you within three (3) business days after completion of we complete the investigation. You may ask for copies of the documents that were we used in the our investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error we will either resolve the claim will either be resolved or provisionally credit your Account will be provisionally credited while continuing to investigate the claim is being investigatedclaim. It If we need more time, however, we may take up to ninety (90) days to investigate the matter.

Error Resolution Procedures. In case Case of errors Errors or questions Questions about your transfers, please telephone Your Prepaid Account: Call or write to us Customer service at the Phone Number, Address, or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx Website mentioned above as soon as you can can, if you think an error has occurred in your Account statement is wrong, or if you need more information about a Transfer listed on the Account statementprepaid account. We or Clearing Firm must hear from allow you no later than sixty (60) to report an error until 60 days after we send the earlier of the date you electronically access your account, if the first statement on which the problem or error appears is sent. When you call, please: could be viewed in your electronic history, (1) state your Your name and prepaid account or Card number; . (2) describe the suspected error or Transfer Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is in error or why you need more information; and the dollar amount involved. (3) state Approximately when the dollar amount of the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In the event of such an extensionIf we decide to do this, we will credit your Account will provisionally credited account within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit your account. If no error For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is found, a written explanation in error. We will be sent to tell you the results within three (3) 3 business days after completion of the completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were we used in the our investigation. For any Transfer occurring outside the United StatesIf you need more information about our error-resolution procedures, within ten (10) business days after we call Customer Service or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the mattervisit our Website.

Error Resolution Procedures. In case of errors or questions about your transfersCard, please telephone or write to us or Clearing Firm at (000) call 0-000-0000000-0000 or write: Commerce Bank Attn: Dispute Processing, P. O. Xxx 000000, Xxxxxx Xxxx, XX XXX 000000, XXXXXXXXXXX, XX 00000xx 00000-0000 as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statementcan. We or Clearing Firm must hear from allow you no later than to report an error until sixty (60) days after the earlier of the date you electronically access your history of Card transactions, if the error could be viewed in your electronic history, or the date we send you sent the first FIRST written statement or other history on which the problem error appeared. You may request a written statement of your transactions at any time by calling us at 0-000-000-0000 or error appears is sentwriting us at Commerce Bank, X.X. Xxx 000000, Xxxxxx Xxxx, XX 00000-0000. When you call, pleaseYou will need to tell us: (1) state your • Your name and account Card number; (2) describe . • Describe the suspected error or Transfer the transfer you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; . • Tell us the date, type, merchant name (if applicable) and (3) state the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty ten (2010) business days Business Days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your Card within ten (10) Business Days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Card. For errors involving new Card relationships, point-of-sale, or foreign-initiated transactions we may take up to ninety (90) calendar days to investigate your complaint or question. In the event of such an extensionFor new Card relationships, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.twenty

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone transactions: Telephone us at 0.000.000.0000 or write to Bank of America, 0000 Xxxxxxxx Xxxx, Xxxxx 000, Xxxxxxx, Xxxxxxx X0X 0X0. Call or write us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx as soon as you can if you think your Account statement is wrong, in case of errors or if you need more information questions about a Transfer listed on transactions arising from the Account statementuse of the Card. We or Clearing Firm must hear from you no later than sixty (60) 60 days after we send you the first statement on which date of the problem or error appears is sent. When you call, please: transaction in question. (1i) state Tell us your name and account Card number; . (2ii) describe Describe the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and . (3iii) state Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In If we decide to do this, we will credit the event of such an extension, your Account will provisionally credited Card within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money that amount during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit the Card. If no error For errors involving Cards issued less than 30 days or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For Cards issued less than 30 days, we may take up to 20 business days to credit the Card for the amount you think is found, a written explanation in error. We will be sent to tell you the results within three (3) business days after completion of the completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside We reserve the United Statesright to correct the Card balance if we believe that a clerical, within ten (10) business days after we billing or Clearing Firm receive notice of an alleged accounting error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterhas occurred.

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone transactions: Telephone us at 0.000.000.0000 or write to Bank of America, 0000 X. 00xx Xxxxxx, Xxxxx 000, Xxxxxxxx Xxxx, Xxxxxx 00000. Call or write us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx as soon as you can if you think your Account statement is wrong, in case of errors or if you need more information questions about a Transfer listed on transactions arising from the Account statementuse of the Card. We or Clearing Firm must hear from you no later than sixty (60) 60 days after we send you the first statement on which date of the problem or error appears is sent. When you call, please: transaction in question. (1i) state Tell us your name and Card account number; . (2ii) describe Describe the suspected error or Transfer the transaction you are unsure about, and explain as clearly as you can why you believe it is in an error or why you need more information; and . (3iii) state Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We or Clearing Firm will tell you the results of our investigation determine whether an error occurred within twenty (20) 10 business days after we or Clearing Firm hears hear from you and will correct any error(s) error promptly. It If we need more time, however, we may take up to ninety (90) 45 days to investigate your complaint or question. In If we decide to do this, we will credit the event of such an extension, your Account will provisionally credited Card within twenty (20) 10 business days for the amount you think is in error error, so that you will have the use of the money that amount during the time it takes us to complete the our investigation. If we or Clearing Firm asks ask you to put your complaint or question in writing and we do not receive it is not received within twenty (20) 10 business days, your Account we may not be provisionally creditedcredit the Card. If no error For errors involving Cards issued less than 30 days or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For Cards issued less than 30 days, we may take up to 20 business days to credit the Card for the amount you think is found, a written explanation in error. We will be sent to tell you the results within three (3) business days after completion of the completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside We reserve the United Statesright to correct the Card balance if we believe that a clerical, within ten (10) business days after we billing or Clearing Firm receive notice of an alleged accounting error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matterhas occurred.