Common use of Error Resolution Procedures Clause in Contracts

Error Resolution Procedures. In the case of errors or questions about your Transfers, please telephone us at the telephone numbers listed above as soon as possible if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We must hear from you no later than 60 days after we send you the first statement on which the problem or error appears. When you call please provide: (i) your name and Account number; (ii) the error or Transfer you question, and as clearly as possible why you believe it is in error or why you need more information; and (iii) the dollar amount of the suspected error. We will tell you the results of our investigation within 10 Business Days (20 for Transfers to or from the Account within 30 days after the first deposit to the Account) after we hear from you and correct any error(s) promptly. If we need more time, however, we may take up to 45 Business Days (90 for transfers to or from the Account within 30 days after the first deposit to the Account) to investigate your question. If we decide to do this, we will provisionally credit your Account within 10 Business Days (20 for transfers to or from the Account within 30 days after the first deposit to the Account) for the amount you think is in error so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your question in writing and we do not receive it within 10 Business Days, we may not provisionally credit your Account. If we determine there was no error, we will send you a written explanation within three

Error Resolution Procedures. In the case of errors or questions about your Transferstransfers, please telephone or write to us or Clearing Firm at the telephone numbers and address listed in Section 1(b) above as soon as possible you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than 60 sixty (60) days after we send you the first statement on which the problem or error appearsappears is sent. When you call please providecall, please: (i1) state your name and Account account number; (ii2) describe the error or Transfer you questionare unsure about, and explain as clearly as possible you can why you believe it is in error or why you need more information; and (iii3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within 10 Business Days twenty (20 for Transfers to or from the Account within 30 20) business days after the first deposit to the Account) after we hear or Clearing Firm hears from you and correct any error(s) promptly. If we need more time, however, we It may take up to 45 Business Days ninety (90 for transfers to or from the Account within 30 90) days after the first deposit to the Account) to investigate your question. If we decide to do thisIn the event of such an extension, we your Account will provisionally credit your Account credited within 10 Business Days twenty (20 for transfers to or from the Account within 30 20) business days after the first deposit to the Account) for the amount you think is in error so that you will have the use of the money during the time it takes to complete our the investigation. If we ask or Clearing Firm asks you to put your question in writing and we do it is not receive it received within 10 Business Daystwenty (20) business days, we your Account may not be provisionally credit your Accountcredited. If we determine there was no errorerror is found, we will send you a written explanation will be sent to you within three

Error Resolution Procedures. Records detailing the use of your Card are available by calling our processor toll free at 000-000-0000 (A fee may apply – See Section X). In the case of errors or questions about transaction arising from the use of your Transfers, please telephone us at the telephone numbers listed above as soon as possible if you think your Account statement is wrongCard, or if any records you need more information about a Transfer see show transactions that you did not make, call our processor immediately at the phone number listed on the Account statementabove. We must hear from you no later than 60 days after the transaction appeared on the transaction activity report. If a good reason such as a hospital stay or long trip prevented you from telling us, we send may, at our discretion, extend the period for a reasonable time. In order to help you with your questions, we will need the first statement on which the problem or error appearsfollowing information: • Your name, address, phone number, and Card number. When you call please provide: (i) your name and Account number; (ii) • A description of the error or Transfer transaction you question, are unsure about and as clearly as possible why you believe it there is in an error or why you need more information; and (iii) the . • The dollar amount of the suspected suspect error. Once the type of dispute has been identified, we will send you the appropriate paperwork and begin our investigation. Provisional credit will be applied within 10 days of receipt of the completed paperwork. We will tell you the results of our investigation determine whether an error occurred within 10 Business Days (20 for Transfers to or from the Account within 30 days after the first deposit to the Account) after we hear from you and correct any error(s) promptly45 days. If we need more time, however, we may take up to 45 Business Days (90 for transfers to or from the Account within 30 additional days after the first deposit to the Account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within 10 Business Days (20 for transfers to or from send you a letter. Credit will be given only after it has been determined that it is warranted. We will tell you the Account within 30 days results after the first deposit to the Account) for the amount you think is in error so that you will have the use of the money during the time it takes to complete completing our investigation. If we ask you to put your question in writing and we do not receive it within 10 Business Days, we may not provisionally credit your Account. If we determine decide that there was no error, we will send you a written explanation within threeexplanation. You may ask for copies of the documents we used in our investigation.