Common use of Error Resolution Procedures Clause in Contracts

Error Resolution Procedures. In case of errors or questions about your transfers, please telephone us or Clearing Firm at the telephone number listed in Section 1(b) above as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and