Example TCR in Agent Campaigns Sample Clauses

Example TCR in Agent Campaigns. TCRs, in the context of contact centre campaigns, are limited. They are changes which do not affect the behaviour of the agents’ screens or provide any additional functionality. Typically, they will be amendments to routing. Our objective is that the client should be trained make most operational changes themselves. They include: ▪ adding DNIS entries for inbound call routingadding new CLIs for outbound calling NSR (New Service Request): Change or addition to the configuration of voice, data, software, reporting or networking systems which requires additional licensed services and/or professional services. Time to engineer communication / first response: 1day 0900 – 1700 hrs (GMT) Mon to Fri excluding public holidays Time to resolution: 10 days Mon to Fri excluding public holidays (depending on complexity) 1st <<Appointed person within Company>> 2nd Account Manager
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