FAILOVER CALL ROUTING TO RED SKY’S CALL CENTER Sample Clauses

FAILOVER CALL ROUTING TO RED SKY’S CALL CENTER. An emergency 911 call that cannot be connected to the appropriate PSAP due to incomplete or missing User Location Data is a “Failed User Emergency 9-1-1 Call.” Failed User Emergency 9-1-1 Calls will be routed to an ECRC, contracted by Red Sky, which operates 24/7. Failed User Emergency 911 calls will be answered by a trained emergency services dispatchers and to the extent possible, routed by the ECRC to the appropriate PSAP, based on the location information communicated by the 9-1-1 caller. End User acknowledges that Red Sky will not be liable for any claims arising from any efforts undertaken by Red Sky or its ECRC to correct any failed calls, including, without limitation, in the case where voice connectivity between the User PBX/call server and the ECRC is interrupted or in the case where the ECRC is unable to re-route a failed User emergency 9-1-1 call to the appropriate PSAP because the User cannot or does not provide the ECRC with valid, correct information regarding their location.
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FAILOVER CALL ROUTING TO RED SKY’S CALL CENTER. End User will be responsible for and will pay Red Sky for the applicable toll charges associated with failed User emergency 9-1-1 calls (due to invalid User data) that will be handled by an external call center, Emergency Call Routing Center, ("ECRC") contracted by Red Sky. A Failed User emergency 9-1-1 call is one that arrives at the ECRC because of no valid location address being associated with the 9-1-1 call. Failed User emergency 9-1-1 calls will be answered by a trained emergency services operator and, on a best case basis, routed by the ECRC to the appropriate PSAP, based on the location communicated by the 9-1-1 caller. End User acknowledges that Red Sky will not be liable for any claims arising from any efforts undertaken by Red Sky or its ECRC to correct any failed calls, including, without limitation, in the case where voice connectivity between the User PBX/call server and the ECRC is interrupted, in the case where the ECRC is unable to re-route a failed User emergency 9-1-1 call to the appropriate PSAP because the User cannot provide or provides the ECRC with invalid or incorrect information regarding their location or callback number.

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