Failure to Determine Source and/or Remedy. In the event that Exodus (A) is unable to determine the source of the Performance Problem within the time periods described in subsection (i) above and/or; (B) Exodus is the sole source of the Performance Problem and is unable to remedy such Performance Problem within the time period described in subsection (ii) above, Exodus will deliver a Service Credit to Customer for each two (2) hour period in excess of the time periods for identification and resolution described above.
Failure to Determine Source and/or Remedy. In the event that CNP (i) is unable to determine the source of the Downtime Event in a timely manner and/or; (ii) is the sole source of the Downtime Event and is unable to remedy such Downtime Event in a timely manner, CNP will deliver a Service Credit to Customer for each two (2) hour period in excess of the Allowable Downtime per month.
Failure to Determine Source and/or Remedy. In the event that C&W (i) is unable to determine the source of the Performance Problem within the time periods described in subsection 4.1 above and/or; (ii) is the sole source of the Performance Problem and is unable to remedy such Performance Problem within the time period described in subsection 4.2 above, C&W will deliver a Service Credit to Customer for each two (2) hour period in excess of the time periods for identification and resolution described above.
Failure to Determine Source and/or Remedy. In the event that Fastech (A) is unable to determine the source of the problem within the time periods described in subsections 4.1 or 4.1.1 above and/or; (B) is the sole source of the problem and is unable to remedy such problem within the time period described in subsection 4.2 above, Fastech will deliver a Service Credit to Prescient for each two (2) hour period in excess of the time periods for identification and resolution described above.
Failure to Determine Source and/or Remedy. In the event that NEOGOV (A) is unable to determine the source of the Downtime within the time periods described herein and/or, (B) along with any hosting service on which NEOGOV’s system resides is the sole sourceof the Downtime and is unable to remedy such Downtime within time period described herein, NEOGOV will deliver a Service Credit to The Customer according to Section A. (2)(ii).
Failure to Determine Source and/or Remedy. In the event that STARPOINT (A) is unable to determine the source of the Performance Problem within the time periods described in subsection (i) above and/or; (B) STARPOINT is the sole source of the Performance Problem and is unable to remedy such Performance Problem within the time period described in subsection (ii) above, STARPOINT will deliver a Service Credit to Customer for each two (2) hour period in excess of the time periods for identification and resolution described above.
Failure to Determine Source and/or Remedy. In the event that YNC (A) is unable to determine the source of the Performance Problem within the time periods described in subsection (i) above and/or; (B) YNC is the sole source of the Performance Problem and is unable to remedy such Performance Problem within the time period described in subsection (ii) above, YNC will deliver a Service Credit to Customer for each two (2) hour period in excess of the time periods for identification and resolution described above.
