Fault Resolution Times. For the transport of Carrier of Carrier service, the Licensee and Telkom make use of their own infrastructure and that of third parties. Therefore, fault resolution time is also dependent on the times delivered by third parties. Telkom the Licensee Fault Category: Target Fault Resolution Time: (Fault in Telkom Network) Target Fault Resolution Time: (Fault in the Licensee Network) 1 Four hours Four hours 2 Eight hours Eight hours 3 Forty eight hours Forty eight hours Note: Both parties will use reasonable endeavours to meet the above restoration times. However, there may be occasions when these times cannot be met, e.g. transmission cable failure, major network fault in either operator’s network or in that of third parties. Instances where the above times have not been met are to be closely monitored and statistics maintained.
Fault Resolution Times. Each Party shall do their utmost to correct the fault, based on its classification level, within following periods: Fault Category Target Fault Resolution Time 1 Within 2 (two) hours 2 Within 4 (four) hours 3 and 4 Within 2 (two) days Fault resolution time represents time period between the fault announcement to SPOC and the time of fault resolution, when affected Service is restored and functional again on agreed quality level.
