Financial Ombudsman Services Sample Clauses

Financial Ombudsman Services. If You are unhappy with our response and You deal as a consumer, You can complain to the Financial Ombudsman Service at: Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxx X00 0XX, www.financial-ombudsman. xxx.xx. The Ombudsman can also be contacted by telephone at 0000 0000000 or +00 (0)000 000000 if calling from abroad (call costs from outside the UK may vary depending on your service provider), or by email at xxxxxxxxx.xxxx@ financial- xxxxxxxxx.xxx.xx. If You are a business customer, then You may be able to complain to the Ombudsman. The Ombudsman will be able to tell You whether or not he can look at your complaint. If you have opened your Velos account and you are not happy with the product or service provided and feel that we cannot resolve your issue, you are entitled to submit your complaint via the European Online Dispute Resolution platform (‘ODR platform’) by visiting the following website: xxxx://xx.xxxxxx.xx/consumers/odr/ Fees and Charges Fees and Charges We can make the following charges under this Agreement:
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Financial Ombudsman Services. If You are unhappy with our response and You deal as a consumer, you can complain to the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London E14 9SR, xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. The Ombudsman can also be contacted by telephone at 0000 0000000 or +00 000 000 0000 if calling from abroad (call costs from outside the UK may vary depending on your service provider), or by email at xxxxxxxxx.xxxx@ xxxxxxxxxxxxxxxxxx.xxx.xx. If You are a business customer, then You may be able to complain to the Ombudsman. The Ombudsman will be able to tell You whether or not he can look at your complaint. Complaints about the Card The Card Issuer will do everything it can to make sure You receive the best possible service in relation to the Card. However, if You are not happy with how your complaint about the Card has been managed by the Customer Services team and You wish to escalate your complaint, You should contact the Card Issuer at PO Box 1374, 1 Montarik Building, 3 Bedlam Court, Gibraltar, email address: xxxxxxxxxx@xxxxxxxxxx.xxx, web xxx.xxxxxxxxxx.xxx in the first instance for further assistance. A copy of the Card Issuer’s complaints policy can be found on its website or requested by contacting the Card Issuer.
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Financial Ombudsman Services. If You are unhappy with our response, You can complain to the Financial Ombudsman Service at: Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxx X00 0XX, www.financial-ombudsman. xxx.xx. The Ombudsman can also be contacted by telephone at 0000 0000000 or +00 000 000 0000 if calling from abroad (call costs from outside the UK may vary depending on your service provider), or by email at xxxxxxxxx.xxxx@ xxxxxxxxxxxxxxxxxx.xxx.xx.
Sample 1
Financial Ombudsman Services. If You are unhappy with our response and You deal as a consumer, you can complain to the Financial Ombudsman Service at: Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxx X00 0XX, xxx.xxxxxxxxx-xxxxxxxxx.xxx. uk. The Ombudsman can also be contacted by telephone at 0000 0000000 or +00 000 000 0000 if calling from abroad (call costs from outside the UK may vary depending on your service provider), or by email at xxxxxxxxx.xxxx@ xxxxxxxxxxxxxxxxxx.xxx.xx. If You are a business customer, then You may be able to complain to the Ombudsman. The Ombudsman will be able to tell You whether or not they can look at your complaint.
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Related to Financial Ombudsman Services

  • Our Services As insurance intermediaries we generally act as the agent of our client. We are subject to the law of agency, which imposes various duties on us. However, in certain circumstances we may act for and owe duties of care to other parties, including the insurer. We will advise you when these circumstances occur, so you will be aware of any possible conflict of interest. We offer a wide range of products and services which may include: • Offering you a single or range of products from which to choose a product that suits your insurance needs; • Advising you on your insurance needs; • Arranging suitable insurance cover with insurers to meet your requirements; • Helping you with any subsequent changes to your insurance you have to make; • Providing all reasonable assistance with any claim you make. In some cases, we act for insurers under a delegated authority agreement and can enter into insurance policies, issue policy documentation and/or handle or settle claims on their behalf. Where we act on behalf of the insurer and not you, we will notify you accordingly and in relation to claims we will advise you of this fact when you notify us of a claim. Notwithstanding this, we endeavour to always act in your best interest. As intermediaries, we offer a wide range of insurance products and have access to many leading insurance companies and the Lloyd’s market. Depending on the type of cover you require and where we have provided advice based on a personal recommendation, we will offer you a policy from either: • a single insurer; • a limited range of insurers; or • a fair analysis that is representative of the insurance market. We will advise you separately as to which of these apply before we arrange your policy and where we have not undertaken a fair analysis of the market, we will provide you with a list of insurers considered. Jensten Retail Consumer Client TOBA Version 1.0 Nov 2021 Policies taken out, amended, or renewed through our online service will be on a non-advised basis. This means sufficient information will be provided for you to make an informed decision about any product purchased online and you should therefore ensure that any policy provides the cover you require and is suitable for your needs. For Motor Vehicle insurance we require customers to pay an additional charge for our claims service – Coversure Claimsline (details are provided in a separate document). This is a “one-stop” service that enables us to assist you with any claim you may incur. The cost of the Coversure Claimsline services will be included in the price quoted to you for the Motor Vehicle insurance and shown separately in your documentation. By purchasing motor insurance from us, you authorise Coversure and its agents to take all necessary actions to handle your claim including dealing with your insurers, third parties and their insurers and other service suppliers on your behalf. For all other policies, including optional additional products and premium finance (if relevant), before the insurance contract is concluded and after we have assessed your demands & needs, we will provide you with advice and make a personal recommendation. This will include sufficient information to enable you to make an informed decision about the policy that we have recommended, together with a quotation which will itemise any fees that are payable in addition to the premium. This documentation will also include a statement of your demands and needs. You should read this carefully as it will explain reasons for making the recommendation we have made.

  • Mobile Banking Services Mobile Banking is a personal financial information management service that allows you to access account information and conduct transactions using compatible and supported mobile phones and/or other compatible and supported wireless devices (including phones, "Wireless Devices"). We reserve the right to modify the scope of the Mobile Banking services at any time. We reserve the right to refuse to make any transaction you request through Mobile Banking. You agree and understand that Mobile Banking may not be accessible or may have limited utility over some mobile telephone networks, such as while roaming.

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