Complaints Policy. A copy of our complaints policy is available by written application to The Head of Compliance and Risk, FIM Capital Limited , 55 Athol Street, Douglas, Isle of Man IM1 1LA.
Complaints Policy. A copy of our complaints policy is available by written application to The Head of Compliance and Risk, FIM Capital Limited, 00 Xxxxx Xxxxxx, Xxxxxxx, Xxxx xx Xxx XX0 0XX.
Complaints Policy. All complaints from Borrowers should be handled promptly and in a considerate, consistent, fair and appropriate manner in accordance with the UK Regulator's guidelines applicable to institutions regulated by the UK Regulator. A complaint for these purposes is any expression of dissatisfaction, whether oral or written and whether justified or not, from or on behalf of a Borrower about that firm’s provision of financial service.
Complaints Policy. If you wish to make a complaint you will find a copy of the complaints procedure in the waiting room.
Complaints Policy. (a) If at any time you wish to make a complaint about any aspect of the advice or service you have received, you can submit your complaint to: xxxxxxxxxx@xxxxxxxxxxx.xxx.xx
(b) Your complaint will be dealt with in accordance with our internal complaints handling procedure.
Complaints Policy. All complaints will be handled in accordance with our complaints policy found at here. Venue Specific T&Cs – Hampden Park
Complaints Policy. 9.1 We take utmost care to ensure all our courses are always at high standard with carefully selected Tutors and Administrative teams. However, in case you need to raise a complaint about our services offered, our students support team is always there to assist. Alternatively, you can raise your complaint anonymously and drop it in our complaints box. If the matter is still unresolved you can contact our Management team in each of the centres.
9.2 If you have exhausted both your learning provider complaint’s process and ACCA’s, you can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: xxxxx://xxx.xxxxxxxxxx.xxx/gb/en/footertoolbar/contact-us/connect/unhappy.html
Complaints Policy. 17.1 The Parent shall be entitled to report any concern they may have in relation to the Services, any matters of safety, care, or quality, or where the Parent wishes to make a suggestion. These shall be addressed with the appropriate staff member of Treetops ELC’s, or if the complaint it in relation to any of the staff, to the Principal of Treetops ELC, where in most incidences the issue can be rectified.
17.2 Verbal complaints will be verbally acknowledged by Treetops ELC and a timeframe specified on when a response will be provided to the complainant. Written complaints will be acknowledged by Treetops ELC in writing within forty-eight (48) hours of receiving the complaint.
17.3 Where the complaint is in relation to any staff member of Treetops ELC:
(a) the complaint, and the identity of the complainant, will be kept confidential between the parties concerned;
(b) a written record of events may be required to be documented by the staff of Treetops ELC in order to authenticate the complaint;
(c) all compiled written information will be supplied to the Principal of Treetops ELC to enable an informed decision to be made regarding the complaint;
(d) the complainant and applicable staff member(s) will be advised of the outcome of the investigation and any disciplinary action, which will be managed in accordance with the Centre’s Rules and/or Individual Employment Contract;
(e) in the event the complainant is unsatisfied with the outcome of the investigation, Treetops ELC’s management and the complainant shall confer to discuss the matter further;
(f) if the complainant is still not satisfied with the outcome, then a formal complaints can be made to the Ministry of Education.
Complaints Policy. 21.1. We respect the intellectual property rights of others. We require that information posted by Members be accurate and not in violation of the intellectual property rights or other rights of third parties. We provide a policy and process for complaints concerning content posted by our Members. To complain, please send an email {xxxxxxx@xxxxxxxxxxxx.xxx} outlining your complaint.
