First Level Support Services Sample Clauses

First Level Support Services. Apryse shall take reasonable steps to correct material nonconformities with the Software specifications in the applicable Documentation. Services shall commence on the initial delivery of the Software to Licensee and shall continue for the period set forth in the Order (“Services Term”). Services will be provided from Xxxxxx’s offices through the use of email and internet-based support only. Email and internet-based support is for the purpose of providing advice and assistance to Licensee on the use of the Software, and will include basic information and instructions, including assistance with the general use of the Software, optimization of the available functions, installation of the Software, research problems reported to Apryse by Licensee, and expected functionality of future Software and Updates. Services will include the right to receive Updates to the Software at no additional charge if and when Xxxxxx makes them generally available.
Sample 1Sample 2
AutoNDA by SimpleDocs
First Level Support Services. Windward shall take reasonable steps to correct material nonconformities with the Software specifications in the applicable Documentation. Services shall commence on the initial delivery of the Software to Licensee and shall continue for the period set forth in the Order (“Services Term”). Services will be provided from Xxxxxxxx’s offices through the use of email and internet-based support only. Email and internet-based support is for the purpose of providing advice and assistance to Licensee on the use of the Software, and will include basic information and instructions, including assistance with the general use of the Software, optimization of the available functions, installation of the Software, research problems reported to Windward by Licensee, and expected functionality of future Software and Updates. Services will include the right to receive Updates to the Software at no additional charge if and when Xxxxxxxx makes them generally available.
Sample 1
First Level Support Services. Licensee will be responsible for providing first level technical support to Customers and Users and will be the point of contact for all operational or technical support questions from such Customers and Users regarding the Solution.
Sample 1
First Level Support Services. PDFTron shall take reasonable steps to correct material nonconformities with the Software specifications in the applicable Documentation. Services shall commence on the initial delivery of the Software to Licensee and shall continue for the period set forth in the Order (“Services Term”). Services will be provided from PDFTron’s offices through the use of email and internet-based support only. Email and internet-based support is for the purpose of providing advice and assistance to Licensee on the use of the Software, and will include basic information and instructions, including assistance with the general use of the Software, optimization of the available functions, installation of the Software, research problems reported to PDFTron by Licensee, and expected functionality of future Software and Updates. Services will include the right to receive Updates to the Software at no additional charge if and when PDFTron makes them generally available.
Sample 1

Related to First Level Support Services

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

Time is Money Join Law Insider Premium to draft better contracts faster.