Formal Resolution. 1. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem). 2. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor. 3. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 59 contracts
Samples: Software as a Service Agreement, Contract for Employee Assistance Program (Eap), Contract for Specialized Treatment Services
Formal Resolution. 1. a. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 9 contracts
Samples: Indefinite Delivery Indefinite Quantity (Idiq) Agreement for Professional Services, Indefinite Delivery Indefinite Quantity Agreement, Indefinite Delivery Indefinite Quantity (Idiq) Contract
Formal Resolution. 1. Service a. Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 8 contracts
Samples: Supplemental Staffing Support Agreement, Supplemental Staffing Support Agreement, Supplemental Staffing Support Agreement
Formal Resolution. 1. a. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact contact, the Director of Business Services and Contracts, unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by to the designated contact contact, and to the designated contact’s supervisor.
Appears in 2 contracts
Samples: Contract for Employee Assistance Program (Eap), Contract for Treatment, Re Entry, and Aftercare Services
Formal Resolution. 1. Service Provider a. Respondent or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 2 contracts
Samples: Electronic Monitoring Contract, Electronic Monitoring Contract
Formal Resolution. 1. Service Provider a. Counsel or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 1 contract
Samples: Outside Counsel Agreement
Formal Resolution. 1. Service Provider Contractor or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 1 contract
Samples: Contract for the Provision of Copiers and Related Services
Formal Resolution. 1. Service Provider a. Lessor or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).
2. b. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor.
3. c. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.
Appears in 1 contract
Samples: Lease Agreement