Greeting. Concessionaire shall greet all of its customers with prompt and courteous service. Telephones shall be answered promptly from a location that is not visible or audible to customers inside the CSA. Walk-in customers shall be given priority.
Greeting. Respondent shall greet all of its customers in a friendly, prompt, and courteous manner. Telephones shall be answered promptly. Walk-in customers shall be given priority.
Greeting. Contractor shall greet all of its customers in a friendly, prompt, and courteous manner. Telephones shall be answered promptly. Walk-in customers shall be given priority.
Greeting. At the beginning of the interaction the server send the following text to the client that just connected:
Greeting. Was the appropriate/approved greeting statement used? Yes No Items to be considered when determining a Yesscore are: • Identified self by first name• Offered assistance• Provided approved security/Contractor statement. Item to be considered when determining a No score is: • Did not address all items in Yes column PERFORM ANCE AREA – JOB KNOWLEDGEWEIGHT 20
Greeting. The call flow is included below. The application will be developed based on this call flow. C Any DTMF 1300 Record Menu Save 1400 Save Recording A No 1110 Question 1115 Log Response B Response Play Back C 1500 Play Recording Yes Yes 1112 Follow-Up Question? Yes 1114 Recorded Rsp FQ? No Follow-Up Question 1118 Log FQ Response Response No 1120 Last Question? A 1130 Thank You Disconnect Call No
Greeting. The Greeting box allows you to enter the file name and location or browse for the file to be played as the greeting.
