Grievance Redressal Mechanism. Level 1 We are committed to resolving customer queries / issues within 15 working days. Customer can address their queries / issues by writing on xxxxxxxxxxxx@xxxx.xxx or call on our call center no 000-00000000 Level 2 Incase customer is not happy with the resolution provided at level 1, customer may post his / her complaint to the head of customer service on xxxxxxxxxxx@xxxx.xxx Level 3 Incase customer is further not satisfied with the resolution provided at Level 1 and Level 2, the customer may post his / her complaint on xxxxxxxxxx.xxxx@xxxx.xxx.
Appears in 4 contracts
Samples: Loan Agreement, Loan Agreement, Loan Agreement
