Handbook Revisions. The MCO must revise its Medicaid Handbook and its SNP EOC for all substantial changes including but not limited to changes in its Grievance and Appeals procedures, and its health care delivery systems, including changes in procedures to obtain access to or approval for health care services. All revisions to the Handbook or EOC must be approved in writing by the STATE in accordance with section 3.12.2 and must be issued to Enrollees prior to implementation of the change.
Appears in 2 contracts
Samples: Special Needs Basiccare Program Services Contract, Contract for Special Needs Basiccare Program Services
Handbook Revisions. The MCO must revise its Medicaid Handbook and its SNP EOC for all substantial changes including but not limited to changes in its Grievance and Appeals procedures, and its health care delivery systems, including changes in procedures to obtain access to or approval for health care services. All revisions to the Handbook or EOC must be approved in writing by the STATE in accordance with section 3.12.2 and must be issued to Enrollees prior to implementation of the change.change.
Appears in 1 contract
Handbook Revisions. The MCO must revise its Medicaid Handbook and its SNP EOC for all substantial changes including but not limited to changes in its Grievance and Appeals procedures, and its health care delivery systems, including changes in procedures to obtain access to or approval for health care services. All revisions to the Handbook or EOC must be approved in writing by the STATE in accordance with section 3.12.2 and must be issued to Enrollees prior to implementation of the change.
Appears in 1 contract
Samples: Contract for Special Needs Basiccare Program Services
