Handling Claims and Complaints. The Supplier is required to adhere to the Oerlikon Balzers zero-defect policy. Testing and inspection will be performed to a limited extent based on Oerlikon Balzers’s discretion. If inspections and/or resulting complaints involve additional expenditures, Oerlikon Balzers will invoice the Supplier for costs listed in the following table: 14. 1 Oerlikon Balzers Coating AG, OC Oerlikon Balzers AG and Oerlikon Surface Solutions AG, Pfäffikon, Zweigniederlassung Balzers (Balzers, Liechtenstein) 14. 2
Handling Claims and Complaints. The Supplier is required to adhere to the Oerlikon zero-defect policy. Testing and inspection will be performed to a limited extent based on Xxxxxxxx’x discretion. If inspections and/or resulting complaints involve additional expenditures, Oerlikon will invoice the Supplier for costs listed in the following table: For the case of a product recall, all costs will be beared by the parties according the costs-by-cause principles. (currency is CHF or local currency in daily exchange rate) 14. 1 Xxxxxxxx 00. 2
