COMPLAINTS AND GRIEVANCES. 8.01 Time limits mentioned in the grievance procedure may be extended by mutual agreement. Saturdays, Sundays, and paid holidays shall not be counted in determining the time in which any action is to be taken or completed in any steps of the Grievance or Arbitration Procedures.
8.02 It is the mutual desire of the parties that complaints of the Nurses shall be adjusted as quickly as possible, and it is understood that a Nurse has no grievance until the Nurse has first given the Director of Nursing and Personal Care an opportunity of adjusting the complaint. If a Nurse has a complaint, she may, with the assistance of a Nurse Representative, discuss it with the Director of Nursing and Personal Care within ten (10) days after she becomes aware of the circumstances giving rise to the complaint have occurred. The Director of Nursing and Personal Care should give a decision within ten (10) days following such discussion and failing settlement, it may be taken up as a grievance, in writing, within ten (10) days following the Director of Nursing and Personal Care's decision.
8.03 Should a grievance arise, the Grievor will discuss the grievance with the Association Representative on the Employee's own time or at a time convenient to the Corporation.
8.04 Grievances properly arising under this Agreement shall be adjusted and settled as follows: A Nurse, who may have the assistance of an Employee Representative, may present a grievance in writing within ten (10) working days of the circumstances giving rise to it to the Administrator, who shall render a decision in writing within ten (10) working days following the day on which the grievance was submitted. If this decision is unsatisfactory, Step No. 2 may be invoked within ten (10) working days from receipt of the Administrator’s, reply. The grievance may be referred to the General Manager, Long-Term Care by submitting it to him/her within the time limits noted above. The grievance shall be discussed with Association Representatives within ten (10) working days of the submission and the General Manager, Long-Term Care shall make his decision known within ten (10) working days following the date of the discussions. If this decision is considered unsatisfactory then Step No. 3 may be invoked within ten
COMPLAINTS AND GRIEVANCES. 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.
22.02 It is understood that in all cases an employee shall first give his immediate supervisor an opportunity to address his complaint before proceeding further with any grievance in accordance with this Article.
22.03 Grievances properly arising under this Agreement shall be adjusted and settled as follows:
22.04 Within five (5) working days after the circumstances giving rise to the grievance occurred, the grievance shall be presented to the Employer, in writing, on the Union's standard form and the parties shall meet within the next five (5) working days to endeavour to settle the grievance.
22.05 The Employer shall issue its written decision respecting the grievance within five (5) working days of the meeting contemplated by this Article. If the Employer's decision is not satisfactory to the Union, the Union may refer the grievance to arbitration in accordance with Article 23.
COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated.
(b) All complaints and grievances shall be taken up in the following manner. An employee having a question or complaint shall refer it to his immediate supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The supervisor shall reply to the employee, giving the answer to the complaint or question within four (4) working days from date of submission. If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the employee, who may request the assistance of his or her xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the employee may have his xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.
COMPLAINTS AND GRIEVANCES. A grievance under this Agreement shall be defined as any difference or dispute between the Employer and the Union relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated.
COMPLAINTS AND GRIEVANCES. 11.01 Parties to this Agreement believe that it is important to adjust complaints and grievances as quickly as possible. Notwithstanding any provision contained in this Article, any nurse and/or the Union may present a complaint at any time without recourse to the formal written procedures herein described.
11.02 A nurse may lodge a complaint or grievance if the nurse feels that the Centre has acted contrary to this Agreement in regard to its interpretation, application, administration or alleged violation, or feels unfairly disciplined or discriminated against.
11.03 In all steps of this complaint and grievance procedure an aggrieved nurse, if desired, may be accompanied or represented by a Union representative. The Bargaining Unit President shall receive his/her regular pay for regularly scheduled working hours lost due to attendance at grievance meetings for which permission has been granted with representatives of the Employer whether on or outside the Employer’s premises. These meetings shall be scheduled during the Bargaining Unit President’s regular scheduled hours of work whenever feasible.
(a) A nurse shall lodge a verbal complaint with the Director, Residential & Professional Services not later than seven (7) working days following the event giving rise to the complaint or when the nurse first becomes aware or is advised of a matter giving rise to a grievance. The Director, Residential & Professional Services shall give the nurse a reply within seven (7) working days of receipt of the verbal complaint and if the reply is unsatisfactory to the nurse, then the nurse may resort to the formal grievance procedure.
(b) The formal written procedure shall be as follows:
COMPLAINTS AND GRIEVANCES. 21.01 It is the mutual desire of the parties to this Agreement that complaints of employees shall be dealt with as quickly as possible.
21.02 Grievances arising under this Agreement shall be adjusted and settled as follows. Within ten (10) days after the circumstances giving rise to the grievance occurred or originated (except in the case of a discharge grievance, which may be presented within five (5) working days), the grievance shall be presented to the Employer in writing and the parties shall meet within five (5) working days in an endeavour to settle the grievance. If a satisfactory settlement is not reached within five (5) working days from this meeting, then the grievance may be submitted to a committee consisting of two (2) members of the Union and two (2) members of the Association at any time within five (5) days thereafter, and not later, and if a satisfactory settlement is not reached within five (5) days from this meeting, the grievance may be submitted to arbitration as provided for in Article 18.
21.03 Grievances dealing with alleged violation of payment for hours of work, rates of pay, overtime, vacation and statutory holiday pay, shift premium, travelling expenses, room and board allowances, pension and welfare contributions, reporting allowances and dues may be brought forward within one-hundred and twenty (120) days after the circumstances giving rise to the grievance were known by Union Representative.
21.04 Where discipline is being imposed upon an employee, he/she shall have the right to the presence of a xxxxxxx or union representative providing that the xxxxxxx or representative is available.
COMPLAINTS AND GRIEVANCES. Either the Employer or the Union or any employee has the right to lodge a grievance with respect to any matter arising out of the interpretation, application or alleged violation of this agreement. It is the mutual desire of the parties hereto that complaints of the Employer or of the employee shall be adjusted as equitably as possible, and it is understood that an employee has no grievance until she has first given her supervisor an opportunity to adjust her complaint. If any employee has an unsettled complaint within the terms of this Agreement, it may be taken up as a grievance within five (5) working days after the circumstances giving rise to the grievance occur, in the following manner and sequence: The employee shall submit the grievance in writing, signed by to the immediate supervisor. A meeting will then be held between the employee, the Union Xxxxxxx, the supervisor and another manage- ment representative as appropriate within five (5) full working days of the submission of the grievance. The immediate supervisor will deliver decision in writing within three (3) full working days of the meeting. Failing settlement, then within five (5) full working days: The grievance shall be in writing by the designated Union Xxxxxxx to the head of the department. A meeting will then be held between the employee, the Union Xxxxxxx, the Chief Xxxxxxx, the supervisor, and the head of the department within five
COMPLAINTS AND GRIEVANCES. The purpose of this policy is to secure at the lowest possible administrative level and as expediently as possible, equitable solutions to the problems that may from time to time arise affecting the welfare or working conditions of teachers. Both parties agree that these proceedings shall be kept as informal and confidential as may be appropriate at any level of the policy.
COMPLAINTS AND GRIEVANCES. 7.01 It is the mutual desire of the parties to this Agreement that com- plaints of employees shall be dealt with as quickly as possible.
7.02 Grievances properly arising under this Agreement shall be adjust- ed and settled as follows:
COMPLAINTS AND GRIEVANCES. 7.01 All complaints and grievances shall be taken up in the following manner:
