Common use of HANDLING OF COMPLAINTS AND/OR DISPUTES Clause in Contracts

HANDLING OF COMPLAINTS AND/OR DISPUTES. 1. The employment agency and the agency worker can submit a dispute to the Disputes Committee about: a. the implementation or application of this collective agreement; b. the establishment of suitable work; or c. the job classification in case of application of the negotiated wage. 2. The agency worker reports a dispute as referred to in paragraph 1 under a. and c. to the employment agency staff member and completes the following steps: a. The agency worker will consult the employment agency staff member within three weeks in order to find a suitable solution. b. If no solution is found, the agency worker can, within four weeks, submit a complaint to the employment agency, which will make a decision within three weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within four weeks. 3. In the event of a dispute about the determination of suitable work as referred to in paragraph 1 under b., the following steps are taken: a. The agency worker will consult the employment agency staff member within one week in order to find a suitable solution. b. If no solution is found, the agency worker can, within one week, submit a complaint to the employment agency, which will make a decision within two weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within two weeks. 4. The committee’s procedures are laid down in regulations. These regulations also stipulate the composition in which the committee can handle a dispute. The regulations of the Disputes Committee can be consulted at xxxx.xx.

HANDLING OF COMPLAINTS AND/OR DISPUTES. 1. The employment agency and the agency worker can submit a dispute to the Disputes Committee about: a. the implementation or application of this collective agreement; b. the establishment of suitable work; or c. the job classification in case of application of the negotiated wage. 2. The agency worker reports a dispute as referred to in paragraph 1 under a. and c. to the employment agency staff member and completes the following steps: a. The agency worker will consult the employment agency staff member within three weeks in order to find a suitable solution. b. If no solution is found, the agency worker can, within four weeks, submit a complaint to the employment agency, which will make a decision within three weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within four weeks. 3. In the event of a dispute about the determination of suitable work as referred to in paragraph 1 under b., the following steps are taken: a. The agency worker will consult the employment agency staff member within one week in order to find a suitable solution. b. If no solution is found, the agency worker can, within one week, submit a complaint to the employment agency, which will make a decision within two weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within two weeks. . 56 CAO COLLECTIVE AGREEMENT FOR TEMPORARY WORKERS CAO COLLECTIVE AGREEMENT FOR TEMPORARY WORKERS 57 4. The committee’s procedures are laid down in regulations. These regulations also stipulate the composition in which the committee can handle a dispute. The regulations of the Disputes Committee can be consulted at xxxx.xx.

HANDLING OF COMPLAINTS AND/OR DISPUTES. 1. The employment agency and the agency worker can submit a dispute to the Disputes Committee about: a. the implementation or application of this collective agreement; b. the establishment of suitable work; or c. the job classification in case of application of the negotiated wage. 2. The agency worker reports a dispute as referred to in paragraph 1 under a. and c. to the employment agency staff member and completes the following steps: a. The agency worker will consult the employment agency staff member within three weeks in order to find a suitable solution. b. If no solution is found, the agency worker can, within four weeks, submit a complaint to the employment agency, which will make a decision within three weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within four weeks. 3. In the event of a dispute about the determination of suitable work as referred to in paragraph 1 under b., the following steps are taken: a. The agency worker will consult the employment agency staff member within one week in order to find a suitable solution. b. If no solution is found, the agency worker can, within one week, submit a complaint to the employment agency, which will make a decision within two weeks. c. If the agency worker does not agree with the decision of the employment agency, he can submit the dispute to the Disputes Committee within two weeks. . 4. The committee’s procedures are laid down in regulations. These regulations also stipulate the composition in which the committee can handle a dispute. The regulations of the Disputes Committee can be consulted at xxxx.xx.