Common use of Handling warranty and complaints Clause in Contracts

Handling warranty and complaints. 8.1. The Supplier - in the absence of individual quality requirements specifically agreed to in the Contract - manufactures the Products as per the design and specifications in his own test catalogue and board grade range. The Supplier guarantees that the product will meet the product specifications laid down by Dunapack. Since Products are under continuous development, the Supplier reserves the right to change the board grade specifications. 8.2. The Customer can enforce his warranty rights within the 6 months’ limitation period from the date of manufacturing. After this period, the Customer’s warranty claims are no longer enforceable. 8.3. A Stacks’ quantitative check as well as a qualitative check of Stacks and packaging must be carried out by the Customer immediately after receipt of and/or arrival of goods, and this has to be confirmed via the signing of the delivery note. The Supplier’s recommendations for goods’ handling, storage and usage sequence will be indicated on each Stacks. If such recommendations are violated, the Supplier shall be relieved of having warranty/guarantee obligations. 8.4. Quantity complaints 8.4.1. The Customer is obliged to check the quantity of Stacks upon receipt and if there are any discrepancies in quantities, he should provide evidence of the quantity differences. 8.4.2. If the place of receipt is the Supplier's premises, the Supplier is obliged to provide reasonable conditions for the Customer for a quantitative checking of Stacks. If the Customer or person acting on behalf of the Customer (e.g. carrier) fails to carry out a check of Stacks upon receipt, the Parties shall consider the quantity and quality of the Stacks as having been accepted, and the Customer cannot enforce any claim as regards faulty performance by referring to such later. 8.4.3. If the place of receipt is not the Supplier's premises, the Customer - together with the Supplier’s employees or representatives (carrier) - shall write a joint record of each volume deficit detected during a checking of Stacks, unless the Customer was responsible for the transporting of such Stacks. If the Customer organised the transport of Stacks, such Stacks should be seen as having been delivered in the quantity specified on the delivery note and signed by the Customer. 8.4.4. If no quantitative shortages are found after a checking of Stacks, or if Stack checks are to be seen as done, this circumstance shall be deemed to be contractual performance and the Supplier does not have any liability with regard to any quantitative discrepancy concerning Stacks (a shortage in Stacks); also, the Supplier does not accept any quantity complaint connected to shortage of stacks at a later time. 8.5. Quality complaints 8.5.1. The Customer is obliged to check the delivered Products’ quantity and quality within the Stack and within the period of warranty as described by point 8.2, and he should report precisely and in detail any detected differences in the quantity and/or quality defect (by precisely indicating the date of shipping, the order and article number, the quantity and the quality seen as being defective), this being done in writing by attaching the delivery note and relevant documents proving the proofs of such complaint. 8.5.2. If the physical condition of the Products or the packaging of Stacks is being complained of, photograph(s) and a minimum of two samples from each complained stack shall be attached to each written report (for testing purposes). 8.5.3. If the Customer fails to check the Products’ quantity in the Stacks and their quality during the said time period, the Parties shall consider the Products’ being checked and a quantitative and qualitative conformity as having been approved. 8.5.4. If the Customer fails to carry out a quantitative and qualitative checks of Products in Stacks within 6 months of production or to report differences in Stack quantity and/or any quality defects, he should bear the consequences of such a delay, and the Supplier will be exempt from any liability in connection with quality defects.

Handling warranty and complaints. 8.1. The Supplier - in the absence of individual quality requirements specifically agreed to in the Contract - manufactures the Products as per the design and specifications in his own test catalogue and board grade range. The Supplier guarantees that the product will meet the product specifications laid down by Dunapack. Since Products are under continuous development, the Supplier reserves the right to change the board grade specifications. 8.2. The Customer can enforce his warranty rights within the 6 months’ limitation period from the date of manufacturing. After this period, the Customer’s warranty claims are no longer enforceable. 8.3. A Stacks’ quantitative check as well as a qualitative check of Stacks and packaging must be carried out by the Customer immediately after receipt of and/or arrival of goods, and this has to be confirmed via the signing of the delivery note. The Supplier’s recommendations for goods’ handling, storage and usage sequence will be indicated on each Stacks. If such recommendations are violated, the Supplier shall be relieved of having warranty/guarantee obligations. 8.4. Quantity complaints 8.4.1. The Customer is obliged to check the quantity of Stacks upon receipt and if there are any discrepancies in quantities, he should provide evidence of the quantity differences. 8.4.2. If the place of receipt is the Supplier's premises, the Supplier is obliged to provide reasonable conditions for the Customer for a quantitative checking of Stacks. If the Customer or person acting on behalf of the Customer (e.g. carrier) fails to carry out a check of Stacks upon receipt, the Parties shall consider the quantity and quality of the Stacks as having been accepted, and the Customer cannot enforce any claim as regards faulty performance by referring to such later. 8.4.3. If the place of receipt is not the Supplier's premises, the Customer - together with the Supplier’s employees or representatives (carrier) - shall write a joint record of each volume deficit detected during a checking of Stacks, unless the Customer was responsible for the transporting of such Stacks. If the Customer organised the transport of Stacks, such Stacks should be seen as having been delivered in the quantity specified on the delivery note and signed by the Customer. 8.4.4. If no quantitative shortages are found after a checking of Stacks, or if Stack checks are to be seen as done, this circumstance shall be deemed to be contractual performance and the Supplier does not have any liability with regard to any quantitative discrepancy concerning Stacks (a shortage in Stacks); also, the Supplier does not accept any quantity complaint connected to shortage of stacks at a later time. . Duna u. 42. Tel: +00 0 000 0000 xxxxxx.xx@xxxxxxxx-xxxxxxxxx.xxx K&H Bank Zrt. IBAN: XX00 0000 0000 0000 0000 0000 0000 Cégjegyzék szám: 00-00-000000 Adószám: 23460333-2-44 8.5. Quality complaints 8.5.1. The Customer is obliged to check the delivered Products’ quantity and quality within the Stack and within the period of warranty as described by point 8.2, and he should report precisely and in detail any detected differences in the quantity and/or quality defect (by precisely indicating the date of shipping, the order and article number, the quantity and the quality seen as being defective), this being done in writing by attaching the delivery note and relevant documents proving the proofs of such complaint. 8.5.2. If the physical condition of the Products or the packaging of Stacks is being complained of, photograph(s) and a minimum of two samples from each complained stack shall be attached to each written report (for testing purposes). 8.5.3. If the Customer fails to check the Products’ quantity in the Stacks and their quality during the said time period, the Parties shall consider the Products’ being checked and a quantitative and qualitative conformity as having been approved. 8.5.4. If the Customer fails to carry out a quantitative and qualitative checks of Products in Stacks within 6 months of production or to report differences in Stack quantity and/or any quality defects, he should bear the consequences of such a delay, and the Supplier will be exempt from any liability in connection with quality defects.

Handling warranty and complaints. 8.1. The Supplier - in the absence of individual quality requirements specifically agreed to in the Contract - manufactures the Products as per the design and specifications in his own test catalogue and board grade range. The Supplier guarantees that the product will meet the product specifications laid down by Dunapack. Since Products are under continuous development, the Supplier reserves the right to change the board grade specifications. 8.2. The Customer can enforce his warranty rights within the 6 months’ limitation period from the date of manufacturing. After this period, the Customer’s warranty claims are no longer enforceable. 8.3. A Stacks’ quantitative check as well as a qualitative check of Stacks and packaging must be carried out by the Customer immediately after receipt of and/or arrival of goods, and this has to be confirmed via the signing of the delivery note. The Supplier’s recommendations for goods’ handling, storage and usage sequence will be indicated on each Stacks. If such recommendations are violated, the Supplier shall be relieved of having warranty/guarantee obligations. 8.4. Quantity complaints 8.4.1. The Customer is obliged to check the quantity of Stacks upon receipt and if there are any discrepancies in quantities, he should provide evidence of the quantity differences. 8.4.2. If the place of receipt is the Supplier's premises, the Supplier is obliged to provide reasonable conditions for the Customer for a quantitative checking of Stacks. If the Customer or person acting on behalf of the Customer (e.g. carrier) fails to carry out a check of Stacks upon receipt, the Parties shall consider the quantity and quality of the Stacks as having been accepted, and the Customer cannot enforce any claim as regards faulty performance by referring to such later. 8.4.3. If the place of receipt is not the Supplier's premises, the Customer - together with the Supplier’s employees or representatives (carrier) - shall write a joint record of each volume deficit detected during a checking of Stacks, unless the Customer was responsible for the transporting of such Stacks. If the Customer organised the transport of Stacks, such Stacks should be seen as having been delivered in the quantity specified on the delivery note and signed by the Customer. 8.4.4. If no quantitative shortages are found after a checking of Stacks, or if Stack checks are to be seen as done, this circumstance shall be deemed to be contractual performance and the Supplier does not have any liability with regard to any quantitative discrepancy concerning Stacks (a shortage in Stacks); also, the Supplier does not accept any quantity complaint connected to shortage of stacks at a later time. . Duna u. 42. 1215 Budapest Tel: +00 0 000 0000 xxxxxx.xx@xxxxxxxx-xxxxxxxxx.xxx xxx.xxxxxxxx-xxxxxxxxx.xxx/xx/ Raiffeisen Bank Zrt. (HUF) IBAN: XX00 0000 0000 0000 0000 0000 0000 BIC (SWIFT) UBRT HUHB Unicredit Bank Austria AG. IBAN: XX00 0000 0000 0000 0000 BIC (SWIFT) XXXXXXXX 8.5. Quality complaints 8.5.1. The Customer is obliged to check the delivered Products’ quantity and quality within the Stack and within the period of warranty as described by point 8.2, and he should report precisely and in detail any detected differences in the quantity and/or quality defect (by precisely indicating the date of shipping, the order and article number, the quantity and the quality seen as being defective), this being done in writing by attaching the delivery note and relevant documents proving the proofs of such complaint. 8.5.2. If the physical condition of the Products or the packaging of Stacks is being complained of, photograph(s) and a minimum of two samples from each complained stack shall be attached to each written report (for testing purposes). 8.5.3. If the Customer fails to check the Products’ quantity in the Stacks and their quality during the said time period, the Parties shall consider the Products’ being checked and a quantitative and qualitative conformity as having been approved. 8.5.4. If the Customer fails to carry out a quantitative and qualitative checks of Products in Stacks within 6 months of production or to report differences in Stack quantity and/or any quality defects, he should bear the consequences of such a delay, and the Supplier will be exempt from any liability in connection with quality defects.

Handling warranty and complaints. 8.1. The Supplier - in the absence of individual quality requirements specifically agreed to in the Contract - manufactures the Products as per the design and specifications in his own test catalogue and board grade range. The Supplier guarantees that the product will meet the product specifications laid down by Dunapack. Since Products are under continuous development, the Supplier reserves the right to change the board grade specifications. 8.2. The Customer can enforce his warranty rights within the 6 months’ limitation period from the date of manufacturing. After this period, the Customer’s warranty claims are no longer enforceable. 8.3. A Stacks’ quantitative check as well as a qualitative check of Stacks and packaging must be carried out by the Customer immediately after receipt of and/or arrival of goods, and this has to be confirmed via the signing of the delivery note. The Supplier’s recommendations for goods’ handling, storage and usage sequence will be indicated on each Stacks. If such recommendations are violated, the Supplier shall be relieved of having warranty/guarantee obligations. 8.4. Quantity complaints 8.4.1. The Customer is obliged to check the quantity of Stacks upon receipt and if there are any discrepancies in quantities, he should provide evidence of the quantity differences. 8.4.2. If the place of receipt is the Supplier's premises, the Supplier is obliged to provide reasonable conditions for the Customer for a quantitative checking of Stacks. If the Customer or person acting on behalf of the Customer (e.g. carrier) fails to carry out a check of Stacks upon receipt, the Parties shall consider the quantity and quality of the Stacks as having been accepted, and the Customer cannot enforce any claim as regards faulty performance by referring to such later. 8.4.3. If the place of receipt is not the Supplier's premises, the Customer - together with the Supplier’s employees or representatives (carrier) - shall write a joint record of each volume deficit detected during a checking of Stacks, unless the Customer was responsible for the transporting of such Stacks. If the Customer organised the transport of Stacks, such Stacks should be seen as having been delivered in the quantity specified on the delivery note and signed by the Customer. 8.4.4. If no quantitative shortages are found after a checking of Stacks, or if Stack checks are to be seen as done, this circumstance shall be deemed to be contractual performance and the Supplier does not have any liability with regard to any quantitative discrepancy concerning Stacks (a shortage in Stacks); also, the Supplier does not accept any quantity complaint connected to shortage of stacks at a later time. . Xxxxx x.2. Tel: +00 00 000 000 xxxxxx.xx@xxxxxxxx-xxxxxxxxx.xxx K&H Bank Zrt. IBAN: XX00 0000 0000 0000 0000 0000 0000 Cégjegyzék szám: 00-00-000000 Adószám: 23460333-2-44 8.5. Quality complaints 8.5.1. The Customer is obliged to check the delivered Products’ quantity and quality within the Stack and within the period of warranty as described by point 8.2, and he should report precisely and in detail any detected differences in the quantity and/or quality defect (by precisely indicating the date of shipping, the order and article number, the quantity and the quality seen as being defective), this being done in writing by attaching the delivery note and relevant documents proving the proofs of such complaint. 8.5.2. If the physical condition of the Products or the packaging of Stacks is being complained of, photograph(s) and a minimum of two samples from each complained stack shall be attached to each written report (for testing purposes). 8.5.3. If the Customer fails to check the Products’ quantity in the Stacks and their quality during the said time period, the Parties shall consider the Products’ being checked and a quantitative and qualitative conformity as having been approved. 8.5.4. If the Customer fails to carry out a quantitative and qualitative checks of Products in Stacks within 6 months of production or to report differences in Stack quantity and/or any quality defects, he should bear the consequences of such a delay, and the Supplier will be exempt from any liability in connection with quality defects.

Handling warranty and complaints. 8.1. The Supplier - in the absence of individual quality requirements specifically agreed to in the Contract - manufactures the Products as per the design and specifications in his own test catalogue and board grade range. The Supplier guarantees that the product will meet the product specifications laid down by Dunapack. Since Products are under continuous development, the Supplier reserves the right to change the board grade specifications. 8.2. The Customer can enforce his warranty rights within the 6 months’ limitation period from the date of manufacturing. After this period, the Customer’s warranty claims are no longer enforceable. 8.3. A Stacks’ quantitative check as well as a qualitative check of Stacks and packaging must be carried out by the Customer immediately after receipt of and/or arrival of goods, and this has to be confirmed via the signing of the delivery note. The Supplier’s recommendations for goods’ handling, storage and usage sequence will be indicated on each Stacks. If such recommendations are violated, the Supplier shall be relieved of having warranty/guarantee obligations. 8.4. Quantity complaints 8.4.1. The Customer is obliged to check the quantity of Stacks upon receipt and if there are any discrepancies in quantities, he should provide evidence of the quantity differences. 8.4.2. If the place of receipt is the Supplier's premises, the Supplier is obliged to provide reasonable conditions for the Customer for a quantitative checking of Stacks. If the Customer or person acting on behalf of the Customer (e.g. carrier) fails to carry out a check of Stacks upon receipt, the Parties shall consider the quantity and quality of the Stacks as having been accepted, and the Customer cannot enforce any claim as regards faulty performance by referring to such later. 8.4.3. If the place of receipt is not the Supplier's premises, the Customer - together with the Supplier’s employees or representatives (carrier) - shall write a joint record of each volume deficit detected during a checking of Stacks, unless the Customer was responsible for the transporting of such Duna u. 42. 1215 Budapest Tel: +00 0 000 0000 xxxxxx.xx@xxxxxxxx-xxxxxxxxx.xxx xxx.xxxxxxxx-xxxxxxxxx.xxx/xx/ Raiffeisen Bank Zrt. (HUF) IBAN: XX00 0000 0000 0000 0000 0000 0000 BIC (SWIFT) UBRT HUHB Unicredit Bank Austria AG. IBAN: XX00 0000 0000 0000 0000 BIC (SWIFT) XXXXXXXX Stacks. If the Customer organised organized the transport of Stacks, such Stacks should be seen as having been delivered in the quantity specified on the delivery note and signed by the Customer. 8.4.4. If no quantitative shortages are found after a checking of Stacks, or if Stack checks are to be seen as done, this circumstance shall be deemed to be contractual performance and the Supplier does not have any liability with regard to any quantitative discrepancy concerning Stacks (a shortage in Stacks); also, the Supplier does not accept any quantity complaint connected to shortage of stacks at a later time. 8.5. Quality complaints 8.5.1. The Customer is obliged to check the delivered Products’ quantity and quality within the Stack and within the period of warranty as described by point 8.2, and he should report precisely and in detail any detected differences in the quantity and/or quality defect (by precisely indicating the date of shipping, the order and article number, the quantity and the quality seen as being defective), this being done in writing by attaching the delivery note and relevant documents proving the proofs of such complaint. 8.5.2. If the physical condition of the Products or the packaging of Stacks is being complained of, photograph(s) and a minimum of two samples from each complained stack shall be attached to each written report (for testing purposes). 8.5.3. If the Customer fails to check the Products’ quantity in the Stacks and their quality during the said time period, the Parties shall consider the Products’ being checked and a quantitative and qualitative conformity as having been approved. 8.5.4. If the Customer fails to carry out a quantitative and qualitative checks of Products in Stacks within 6 months of production or to report differences in Stack quantity and/or any quality defects, he should bear the consequences of such a delay, and the Supplier will be exempt from any liability in connection with quality defects.