Settling complaints Sample Clauses

Settling complaints. 8.6.1. The Supplier shall take measures within 3 working days after announcement and receipt of a complaint to investigate it.
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Settling complaints. 8.6.1. The Supplier shall take measures within 3 working days after announcement and receipt of a complaint to investigate it. 8.6.2. The Customer must take all necessary steps to allow the Supplier’s experts to investigate the complaint at the Customer’s premises and the Customer should cooperate with the Supplier’s experts during such investigation. 8.6.3. If the Parties are unable to reach a common agreement within a reasonable period of time about a given complaint, the Supplier is entitled to request expert help from the Paper Research Institute of the Faculty of Wood Engineering of the University of West Hungary, operating as an independent expert body, the cost of which will be borne by the Supplier if the fault proves to be identifiable as theirs; while the costs of the test shall be borne by the Customer if the complaint is seen to be unfounded. 8.6.4. If the complaint is justified, its costs shall be borne by the Supplier, otherwise the costs shall be borne by the Customer. The Supplier will settle all lawful and legitimate complaints as per the concrete agreement reached with the Customer regarding the settling of complaints. 8.6.5. The Customer can only send back goods he considers to be defective to the Supplier if the Supplier consents to such in writing. 8.6.6. The Supplier shall not be liable for any defects suffered after transfer of the risk – that is, risk which has been transferred simultaneously with the Customer’s receipt of Products - caused by external circumstances. Duna u. 42. 1215 Budapest Tel: +00 0 000 0000 xxxxxx.xx@xxxxxxxx-xxxxxxxxx.xxx xxx.xxxxxxxx-xxxxxxxxx.xxx/xx/ Raiffeisen Bank Zrt. (HUF) IBAN: XX00 0000 0000 0000 0000 0000 0000 BIC (SWIFT) UBRT HUHB Unicredit Bank Austria AG. IBAN: XX00 0000 0000 0000 0000 BIC (SWIFT) XXXXXXXX 8.6.7. The Supplier is not liable for any damage caused by the improper storage or inadequate processing of Products or raw materials suffered by the Customer, or for Product damage caused by improper transport in case of transport organized by the Customer. 8.6.8. The Supplier has the right, at his own discretion, to give a discount to the Customer or to provide missing products, or replace the Product, or otherwise remedy a given problem. The prerequisite for delivery of a replacement Product shall be return of the defective product, unless the Supplier instructs the Customer otherwise. 8.6.9. A complaint does not exempt the Customer from making payment of the product’s price, as specified in t...
Sample 1

Related to Settling complaints

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Feedback and Complaints 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be addressed as quickly as possible.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • COMPLAINTS AND GRIEVANCES 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.

  • Public Complaints All complaints submitted by the public shall be reduced to writing by the Complainant. No Employee shall be accused of committing an act until a proper and adequate investigation has taken place. Should the complaint prove to be valid, then the Employee shall be remitted with a copy of such complaint. If requested the Complainant shall be made known in confidence to the Chair of the applicable Bargaining Unit of CUPE and its Local 4705.

  • Compensation Complaints All complaints involving or concerning the payment of compensation shall be initially filed in writing with the HRD Director. Only complaints which allege that employees are not being compensated in accordance with the provisions of this MOU shall be considered as grievances. Any other matters of compensation are to be resolved in the meet and confer process and if not detailed in the MOU which results from such meet and confer process shall be deemed withdrawn until the meet and confer process is next opened for such discussion. No change in this MOU or interpretations thereof (except interpretations resulting from Adjustment Board or arbitration proceedings hereunder) will be recognized unless agreed to by the County and CNA.

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