Common use of HARDSHIP POLICY Clause in Contracts

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all our 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all ourour residential customers. 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all our 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xxxxx.xxxxxxxxxxxxxxxxxxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 15.1 We offer a Hardship Policy to all ourour residential customers. 16.2 15.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 15.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all ourour residential customers. 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all ourour residential customers. 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; andcustomers (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all ourour residential customers. 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xx.

HARDSHIP POLICY. ‌ 16.1 We offer a Hardship Policy to all our 16.2 Pursuant to the Hardship Policy we will: (a) have a process to identify if you are experiencing payment difficulties due to financial hardship; (b) have a process for early response to customers identified as experiencing payment difficulties due to hardship; (c) have processes in place to adequately train hardship staff; (d) offer alternative payment options including instalment plans; (e) offer Centrepay to residential customers; (f) have processes in place to identify appropriate government concession programs and financial counselling services where appropriate and advise residential customers; (g) provide information on the processes or programs available to customers to improve their water efficiency; and (h) provide information on the circumstances in which the customer will cease being eligible for the hardship program. 16.3 The Hardship Policy (as amended from time to time) and further details are available on our website, xxx.xxx.xxx.xxwebsite xxx.xxxxxxxxxxxxxxxxx.xxx.xx.