Common use of Hardware Return Procedure Clause in Contracts

Hardware Return Procedure. If a Hardware product or one of its component parts does not function during the Hardware Support period, and such nonconformance can be verified by Check Point, Check Point, at its election, will provide Advance Hardware Replacement service with a refurbished part /unit for the Hardware under the type of Hardware Support Plan Check Point designates for that Hardware. A defective Hardware product or one of its component parts may only be returned to Check Point upon Check Point’s prior written approval. Any such approval shall reference a Returned Material Authorization (“RMA”) number issued by an authorized Check Point service representative. To request an RMA number, Customer must contact Check Point TAC and open a Service Request. Customer should always register the Hardware Product in Customer’s Check Point User Center account. If Customer does not register the Hardware Product with Check Point, Customer may be required to present proof of purchase as evidence of entitlement to Hardware Support service. The Hardware Product’s Device Number will be required for all RMA cases. Transportation costs, if any, incurred in connection with the return of a defective item to Check Point shall be borne by Customer. If such RMA Service orders are covered by Standard On-site, Premium On-Site or Elite On-Site SLA, then for the return of the defective item, Check Point will provide prep-paid shipment labels and customer will arrange pick-up of the defective item with the respective shipment service provider. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to Customer by Check Point shall be borne by Check Point; provided, however, that if Check Point determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the Hardware Support Plan or that a claim is made after the Hardware Support period, the cost of the repair or replacement by Check Point, including all shipping expenses, shall be reimbursed by Customer.

Hardware Return Procedure. If a Hardware product or one of its component parts does not function during the Hardware Support period, and such nonconformance can be verified by Check Point, Check Point, at its election, will provide Advance Hardware Replacement service with a refurbished part /unit for the Hardware under the type of Hardware Support Plan Check Point designates for that Hardware. A defective Hardware product or one of its component parts may only be returned to Check Point upon Check Point’s prior written approval. Any such approval shall reference a Returned Material Authorization (“RMA”) number issued by an authorized Check Point service representative. To request an RMA number, Customer must contact Check Point TAC and open a Service Request. Customer should always register the Hardware Product in Customer’s Check Point User Center account. If Customer does not register the Hardware Product with Check Point, Customer may be required to present proof of purchase as evidence of entitlement to Hardware Support service. The Hardware Product’s Device Number will be required for all RMA cases. Transportation costs, if any, incurred in connection with the return of a defective item to Check Point shall be borne by Customer. If such RMA Service orders are covered by Standard On-site, Premium On-Site or Elite On-Site SLA, then for the return of the defective item, Check Point will provide prep-paid shipment labels and customer will arrange pick-up of the defective item with the respective shipment service provider. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to Customer by Check Point shall be borne by Check Point; provided, however, that if Check Point determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the Hardware Support Plan or that a claim is made after the Hardware Support period, the cost of the repair or replacement by Check Point, including all shipping expenses, shall be reimbursed by Customer.