Common use of Hardware Return Procedures Clause in Contracts

Hardware Return Procedures. In order to obtain service under this Standard Limited Warranty for Hardware, Customer must notify Grass Valley of the alleged defect before the expiration of the Hardware Warranty Period by contacting the Customer Service Call Center as set forth below under “Product Support”. Upon notification, Grass Valley will exercise reasonable commercial efforts to confirm the alleged defect and to determine whether the defect is the result of a Hardware failure. If the Hardware defect is confirmed, Grass Valley will issue Customer a Return Materials Authorization (RMA) number for return of the defective Hardware. Customer shall be responsible for properly packaging and shipping the defective Hardware to the service center designated by Grass Valley, and shall be responsible for all shipping charges and applicable duties and taxes. Customer shall bear the risk of loss or damage while the defective Hardware is in transit from Customer to Grass Valley. Upon receipt of Customer’s defective Hardware, Grass Valley will at its option either repair or replace the defective Hardware. Grass Valley shall be responsible for all shipping charges and applicable duties and taxes for shipping the repaired or replacement Hardware to Customer. Grass Valley shall bear the risk of loss or damage occurring while the repaired or replacement Hardware is in transit from Grass Valley to Customer.

Hardware Return Procedures. In order to obtain service under this Standard Limited Warranty for Hardware, Customer must notify Grass Valley of the alleged defect before the expiration of the Hardware Warranty Period by contacting the Customer Service Call Center as set forth below under “Product Support”. Upon notification, Grass Valley will exercise reasonable commercial efforts to confirm the alleged defect and to determine whether the defect is the result of a Hardware failure. If the Hardware defect is confirmed, Grass Valley will issue Customer a Return Materials Authorization (RMA) number for return of the defective Hardware. Customer shall be responsible for properly packaging and shipping the defective Hardware to the service center designated by Grass Valley, and shall be responsible for all shipping charges and applicable duties and taxes. Customer shall bear the risk of loss or damage while the defective Hardware is in transit from Customer to Grass Valley. Upon receipt of Customer’s defective Hardware, Grass Valley will at its option either repair or replace the defective Hardware. Grass Valley shall be responsible for all shipping charges and applicable duties and taxes for shipping the repaired or replacement Hardware to Customer. Grass Valley shall bear the risk of loss or damage occurring while the repaired or replacement Hardware is in transit from Grass Valley to Customer.or