Health Education. Contractor shall implement and maintain a health education program that includes programs, services, functions, and resources necessary to provide health education, health promotion and patient education for all Enrollees. This includes helping the Enrollee understand their health plan and the benefits the plan provides. 2.9.10.8.1. Contractor shall ensure administrative oversight of the health education program by a qualified full-time health educator. 2.9.10.8.2. Contractor shall provide health education programs and services at no charge to Enrollees directly and/or through subcontracts or other formal agreements with providers that have expertise in delivering health education services to the Enrollee population. 2.9.10.8.3. Contractor shall ensure the organized delivery of health education programs using educational strategies and methods that are appropriate for Enrollees and effective in achieving behavioral change for improved health. 2.9.10.8.4. Contractor shall ensure that health education materials are written at the sixth grade reading level and are culturally and linguistically appropriate for the intended audience. 2.9.10.8.5. Contractor shall maintain a health education program that provides educational interventions addressing the following health categories and topics:
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