High Severity Issue. (issues affecting a significant number of floors, an entire wing of the Premises such that the issue impacts substantially or potentially all rooms; a significant number of guest rooms experiencing severe picture quality problems; more than two free-to-guest channels are not viewable simultaneously): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 12 hours; or Expedited Service Level Package- within 6 hours, all on a 24x7x365 basis.
High Severity Issue. A reported or observed problem with Covered Equipment or Licensed Software affecting a significant number of floors, or an entire wing of the Premises such that the issue impacts substantially or potentially all rooms; a significant number of guest rooms experiencing severe picture quality problems; more than two free-to-guest channels are not viewable simultaneously: Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 12 hours; or Expedited Service Level Package- within 6 hours, all on a 24x7x365 basis.
