Common use of Hours of Coverage and Response Times Clause in Contracts

Hours of Coverage and Response Times. The normal hours when the communications maintenance service is conducted are 8:30 to 16:30 Monday through Friday. • Response to communications emergencies is provided on a 24/7 basis. For outage conditions, the response to the site is within 4 hours after notification of the failure or by 12:00 noon the day following a communications outage that occurs during the night. The time required to restore communications or perform other corrective action depends on the cause of the outage or other emergency.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

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Hours of Coverage and Response Times. The normal hours when the communications electrical maintenance service is conducted are 8:30 to 16:30 Monday through Friday. • Response to communications electrical emergencies is provided on a 24/7 basis. For power outage conditions, the response to the site is within 4 hours after notification of the failure or by 12:00 noon the day following a communications power outage that occurs during the night. The time required to restore communications power or perform other corrective action depends on the cause of the power outage or other emergency.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

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