Incident and Event Management Sample Clauses

Incident and Event Management. Xxxxxxx receives, identifies, correlates and classifies incoming alerts and requests to resolve issues and restore services within the Service Level Agreements (SLA) standards. Verizon will document actions and communicate with Customer throughout the event within the Verizon ticketing system (ETMS).
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Incident and Event Management. Verizon will receive, identify, correlate and classify incoming alerts and requests with the expectation of resolving issues and restoring services within the required Service Level Agreements (“SLAs”). Verizon will handle Customer notification and communication throughout the event and document actions taken within the Verizon ticketing system (ETMS). All incidents and events are owned by Verizon through completion.
Sample 1

Related to Incident and Event Management

  • Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”). 3.2. We shall use best efforts to identify the cause of such Security Incident and take the measures We deem necessary and within Our control for remediating and securing Customer Data; We shall coordinate such efforts with You without undue delay.

  • Document Management The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were made in relation to this Contract. The Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at the Department of State’s Records Management website.

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