Incident Communications. 5.13.1 The Transporter shall, as soon as reasonably practicable after the occurrence of any of the incidents referred to in paragraph 5.13.2 below (subject always to any obligations of confidentiality and to any obligations (whether pursuant to any Legal Requirement or otherwise) which the Transporter may reasonably determine have a higher priority in the event of an incident) provide to relevant Users such information regarding the incident as is set out in the document entitled ‘Schedule for Shipper Communications in Incidents of CO Poisoning, Gas Fire/ Explosions and Local Gas Supply Emergency’ as such document may from time to time be amended by the Transporters upon notice to Users (the “Shipper Incident Communication Procedure”).
5.13.2 The incidents referred to in paragraph 5.13.1 above are:
(a) explosions or fires due to an escape of gas;
(b) incidents involving death or major injury due to carbon monoxide poisoning from gas; and
(c) incidents resulting in a failure to supply more than 250 System Exit Points at any one time, in each case as more particularly described and defined in the Shipper Incident Communication Procedure.
5.13.3 The Shipper Incident Communication Procedure shall contain the methods by which a User may obtain the information set out therein.
Incident Communications. All problems with Intelius provided services may be reported to Intelius Network Operations Center using the contact information set forth in Section II. A description of the issue should be reported through the Intelius Network Operations Center email contact. Critical issues and after hours issues may also be simultaneously escalated by sending a message to the Intelius NOC pager contact.
