Common use of Incident Resolution Clause in Contracts

Incident Resolution. 9.1. The Parties shall put in place procedures to work together constructively in the event of any problem arising with the functionality or use of the Organisation Portal, a security incident or an incident which adversely affects the quality or accuracy of the Achievement Data and such procedures shall be governed by the Customer Scrutiny Group and contained within the Service Charter or, in the case of security, as described in the Security Policy. 9.2. The ESFA shall take appropriate remedial action as a result of an incident to restore the Organisation Portal in accordance with the service levels described in the Service Charter.

Incident Resolution. 9.1. The Parties shall put in place procedures to work together constructively in the event of any problem arising with the functionality or use of the Organisation Portal, a security incident or an incident which adversely affects the quality or accuracy of the Achievement Data and such procedures shall be governed by the Customer Scrutiny Group and contained within the Service Charter or, in the case of security, as described in the Security Policy. 9.2. The ESFA SFA shall take appropriate remedial action as a result of an incident to restore the Organisation Portal in accordance with the service levels described in the Service Charter.

Incident Resolution. 9.1. The Parties shall put in place procedures to work together constructively in the event of any problem arising with the functionality or use of the Organisation Portal, a security incident or an incident which adversely affects the quality or accuracy of the Achievement Data and such procedures shall be governed by the Customer Scrutiny Group and contained within the Service Charter or, in the case of security, as described in the Security Policy. 9.2. The ESFA Chief Executive shall take appropriate remedial action as a result of an incident to restore the Organisation Portal in accordance with the service levels described in the Service Charter.