Included Support and Maintenance Services. During the Maintenance Term (defined below), Causasoft will through its Reseller provide the following computer software support to you: (a) Basic E-Mail support: Causasoft, through its Reseller, will provide basic email support services for the Software. Causasoft, through its Reseller, will normally respond to your support request within two business days. A number of support cases concerning the regular use of the Software is included in the license fee (for Subscription Licenses) or maintenance fee (for Perpetual Licenses). The number of support cases is specified in your order. Further support cases, shorter reaction time or off-hour support can be arranged separately for an additional fee.
Appears in 7 contracts
Samples: End User License Agreement, End User License Agreement, End User License Agreement
Included Support and Maintenance Services. During the Maintenance Term (defined below), Causasoft will through its Reseller provide the following computer software support to you:
(a) Basic E-Mail support: Causasoft, through its Reseller, will provide basic email support services for the Software. Causasoft, through its Reseller, will normally respond to your support request within two business days. A number of Five support cases concerning the regular use of the Software is are included in the license fee (for Subscription Licenses) or maintenance fee (for Perpetual Licenses). The number of support cases is specified in your order. Further support cases, shorter reaction time or off-hour support can be arranged separately for an additional fee.
Appears in 1 contract
Samples: End User License Agreement
