Common use of Infection Prevention and Control (IPC) Reporting Clause in Contracts

Infection Prevention and Control (IPC) Reporting. The Service Provider shall provide AHS with a report on IPC related indicators from time to time upon request by AHS and in any event, no less than 30 days of each Fiscal Year of the Term. The following is a summary of the requirements for managing patient concerns. 1. The Service Provider shall develop a process for managing concerns that: (a) Recognizes that all Albertans are entitled to express concerns regarding their health care experience; (b) Is consistent with, and adheres to relevant legislation including the Patient Concerns Resolution Process Regulation (124/2006) (Alberta), together with all other federal and provincial laws, regulations, orders , standards and directives in force and applicable to patient concerns under this Agreement; and (c) Aligns with the Alberta Health Services Patient Concerns Resolution Process. 2. The resolution of concerns/complaints should occur as close to the point of service as possible and involve the appropriate people within its organization, regardless of where the feedback is received. 3. The Service Provider shall: (a) Develop a process to address concerns which defines the following: (i) How complainants may express a concern within the organization; and (ii) How concerns will be reviewed, addressed and responded to. (b) Develop public messaging which describes how to bring forward a concern and includes references to the Patient Concerns Officer (PCO). (c) Collaborate with the PCO to: (i) address concerns involving both the Service Provider and AHS to ensure a seamless process for the complainant; (ii) address concerns brought directly to the PCO; and (iii) address recommendations for improvement of concerns management as identified through reviewing a concern. Ambulatory Care Classification System and Billing Information Reporting Requirements are appended here as Appendix 1

Infection Prevention and Control (IPC) Reporting. The Service Provider shall provide AHS with a report on IPC related indicators from time to time upon request by AHS and in any event, no less than 30 days of each Fiscal Year of the Term. The following is a summary of the requirements for managing patient concerns. 1. The Service Provider shall develop a process for managing concerns that: (a) Recognizes that all Albertans are entitled to express concerns regarding their health care experience; (b) Is consistent with, and adheres to relevant legislation including the Patient Concerns Resolution Process Regulation (124/2006) (Alberta), together with all other federal and provincial laws, regulations, orders , standards and directives in force and applicable to patient concerns under this Agreement; and (c) Aligns with the Alberta Health Services Patient Concerns Resolution Process. 2. The resolution of concerns/complaints should occur as close to the point of service as possible and involve the appropriate people within its organization, regardless of where the feedback is received. 3. The Service Provider shall: (a) Develop a process to address concerns which defines the following: (i) How complainants may express a concern within the organization; and (ii) How concerns will be reviewed, addressed and responded to. (b) Develop public messaging which describes how to bring forward a concern and includes references to the Patient Concerns Officer (PCO). (c) Collaborate with the PCO to: (i) address concerns involving both the Service Provider and AHS to ensure a seamless process for the complainant; (ii) address concerns brought directly to the PCO; and (iii) address recommendations for improvement of concerns management as identified through reviewing a concern. Ambulatory Care Classification System and Billing Information Reporting Requirements are appended here as Appendix 1