Common use of Informal Complaint Stage Clause in Contracts

Informal Complaint Stage. Before the formal grievance procedure is initiated, efforts will normally be made to resolve the dispute through informal discussion with the immediate supervisor. In such cases, complaints shall be discussed with the immediate supervisor within ten (10) working days of the incident or original circumstances giving rise to the complaint, or within ten (10) working days after the complainant became aware of or ought reasonably to have known of the incident or original circumstances giving rise to the complaint. An authorized Union representative may accompany the complainant at the informal stage, if the complainant so wishes. The immediate supervisor shall respond within five (5) working days after the complaint was discussed and, if not satisfied, the complainant may file an individual grievance as set out in Article 20.5.

Informal Complaint Stage. ‌ Before the formal grievance procedure is initiated, efforts will normally be made to resolve the dispute through informal discussion with the immediate supervisor. In such cases, complaints shall be discussed with the immediate supervisor within ten (10) working days of the incident or original circumstances giving rise to the complaint, or within ten (10) working days after the complainant became aware of or ought reasonably to have known of the incident or original circumstances giving rise to the complaint. An authorized Union representative may accompany the complainant at the informal stage, if the complainant so wishes. The immediate supervisor shall respond within five (5) working days after the complaint was discussed and, if not satisfied, the complainant may file an individual grievance as set out in Article 20.5.