Informal Resolution. The parties acknowledge that it is desirable to use reasonable efforts to resolve all issues and disputes through informal discussion and resolution. To facilitate and encourage this informal resolution process, the parties may jointly develop a written issues statement. Such an issues statement may: 11.2.1 describe the facts and events leading to the issue or dispute; 11.2.2 consider: the severity of the issue or dispute, including risk, likelihood of harm, likelihood of the situation worsening with time, scope and magnitude of the impact, likely impact with and without prompt action taken; whether the issue or dispute is isolated or part of a pattern; the likelihood of the issue or dispute recurring and if recurring, the length of time between occurrences; whether or not the issue or dispute is long-standing; and whether previous mitigation strategies have been ignored; and 11.2.3 list potential options for its resolution, which may include: performance management, in accordance with sections 9.4 through 9.7; a Review of the Hospital or a facilitated resolution, which may involve the assistance of external supports, such a peers, coaches, mentors and facilitators (“Facilitation”).
Appears in 61 contracts
Samples: Hospital Service Accountability Agreement, Hospital Service Accountability Agreement, Hospital Service Accountability Agreement
Informal Resolution. The parties acknowledge that it is desirable to use reasonable efforts to resolve all issues and disputes through informal discussion and resolution. To facilitate and encourage this informal resolution process, the parties may jointly develop a written issues statement. Such an issues statement may:
11.2.1 describe the facts and events leading to the issue or dispute;
11.2.2 consider: the severity of the issue or dispute, including risk, likelihood of harm, likelihood of the situation worsening with time, scope and magnitude of the impact, likely impact with and without prompt action taken; whether the issue or dispute is isolated or part of a pattern; the likelihood of the issue or dispute recurring and if recurring, the length of time between occurrences; whether or not the issue or dispute is long-standing; and whether previous mitigation strategies have been ignored; and
11.2.3 list potential options for its resolution, which may include: performance management, in accordance with sections 9.4 through 9.7; a Review of the Hospital or a facilitated resolution, which may involve the the assistance of external supports, such a peers, coaches, mentors and facilitators (“Facilitation”).
Appears in 6 contracts
Samples: Hospital Service Accountability Agreement, Hospital Service Accountability Agreement, Hospital Service Accountability Agreement
