Information and Accessibility Requirements. The Parties’ subcontract shall require that:
1. With respect to any written information it provides to CP Enrollees, the CP make such information easily understood as follows:
a. Make such information available in prevalent non-English languages specified by EOHHS;
b. Make oral interpretation services available for all non-English languages, including American Sign Language, available free of charge to CP Enrollees and notify CP Enrollees of this service and how to access it; and
c. Make such information available in alternative formats and in an appropriate manner that takes into consideration the special needs of CP Enrollees, such as visual impairment and limited reading proficiency, and notify CP Enrollees of such alternative formats and how to access those formats.
2. The CP ensures that CP Enrollee visits with Care Coordinators are conducted in a manner to accommodate a CP Enrollee’s disability and language needs, including the use of safe and accessible meeting locations, language assistance (e.g., access to qualified interpreters), and auxiliary aids and services (e.g., documents that are accessible to individuals who are blind or have low vision).
Information and Accessibility Requirements. The Parties’ subcontract shall require that:
1. With respect to any written information it provides to Enrollees, the CP make such information easily understood as follows:
a. Make such information available in prevalent non-English languages specified by EOHHS;
b. Make oral interpretation services available for all non-English languages, including American Sign Language, available free of charge to Enrollees and notify Enrollees of this service and how to access it; and
c. Make such information available in alternative formats and in an appropriate manner that takes into consideration the special needs of Enrollees, such as visual impairment and limited reading proficiency, and notify Enrollees of such alternative formats and how to access those formats.
2. The CP ensures that Enrollee visits with Care Coordinators are conducted in a manner to accommodate an Enrollee’s disability and language needs, including the use of safe and accessible meeting locations, language assistance (e.g., access to qualified interpreters), and auxiliary aids and services (e.g., documents that are accessible to individuals who are blind or have low vision).
