Language Assistance. TTY: 711 For language assistance in English call 0-000-000-0000 at no cost. (English) Za jezičnu pomoć na hrvatskom jeziku pozovite besplatan broj 0-000-000-0000. (Serbo-Croatian) Fii yo on heɓu xxxxx x xx yowitii e haala Pular noddee e oo numero ɗoo 0-000-000-0000. Njodi woo fawaaki on. (Sudanic-Fulfulde) Ukihitaji usaidizi katika lugha ya Kiswahili piga simu kwa 1-800-370-4526bila malipo. (Swahili) c2e. 2e u œ c2e 22v 2 c&u 2 zo _2c czv 2 c (cairyS-nairyssA) ., e o s 0-000-000-0000 ua22& c e o 2e c ą ª 3 o sª £c 6e o ḅ cş e´£co& 1-800-370-4526s ė ´ o& . ( ˇec c) (Telugu) สำ˚ หรับควำมช่วยเหลือทำงดำ้ นภำษำเป็ นภำษำไทย โทร 0-000-000-0000ฟรีไม่มีค่ำใชจ้ ่ำย (Thai) Kapau ‘oku fiema’u hā tokoni ‘i he lea faka-Tonga telefoni 0-000-000-0000 ‘o ‘ikai hā tōtōngi. (Tongan) Ren áninnisin chiakú ren (Kapasen Chuuk) kopwe kékkééri 1-800-370-4526nge esapw kamé ngonuk. (Trukese-Chuukese) (Dil) çağrısı dil yardım için. Hiçbir ücret ödemeden 0-000-000-0000. (Turkish) Щоб отримати допомогу перекладача української мови, зателефонуйте за безкоштовним номером 0-000-000-0000. (Ukrainian) )udrU( - t z1-800-370-4526 y y ~ Để được hỗ trợ xxxx xxx̃ bằng (xxxx xxx̃), hãy gọi miễn phí đến số 0-000-000-0000. (Vietnamese) (Yiddish) . אצפא jıפ "רפ0-000-000-0000 פıר א j א y yארפ ראפ Fún ìrànlọwọ xxxx xxx (Yorùbá) pe 0-000-000-0000 lái san owó kankan rárá. (Yoruba) Underwritten by AETNA HEALTH OF CALIFORNIA INC. in the State of Thank you for choosing Aetna. This is your Evidence of Coverage, or EOC for short. It is one of three documents that together describe the benefits covered by your Aetna plan. This EOC will tell you about your covered benefits – what they are and how you get them. The second document is the schedule of benefits. It tells you how we share expenses for eligible health services and tells you about limits – like when your plan covers only a certain number of visits. The third document is the group agreement between Aetna Health of California Inc. (“Aetna”) and your contract holder. Ask your employer if you have any questions about the group agreement. Oh, and each of these documents may have amendments or riders attached to them. They change or add to the documents they’re part of. Where to next? Flip through the table of contents or try the Let’s get started! section right after it. Let's get started! section gives you a thumbnail sketch of how your plan works. The more you understand, the more you can get out of your plan. Welcome to your Aetna plan. Some...
Language Assistance. Solicitor Firm shall not and shall assure its Agents shall not engage in any marketing, solicitation, or sales of SHP health care coverage products directed to persons with limited English proficiency(LEP) unless all such activities are conducted in the LEP individual’s preferred language, including but not limited to discussions, explanations, responses to questions, and the presentation of vital documents (subject to Section 12 of this Agreement (Advertisements and Collateral), including but not limited to coverage application forms, benefit summary matrices and key provisions of evidences of coverage, as defined by Section 1367.04 of the California Xxxx-Xxxxx Act and Section 1300.67.04 of Title 28 California Code of Regulations. Specifically, Solicitor Firm and its Agents acknowledge that SHP is subject to the Xxxx- Xxxxx Act requirements regarding the provision of interpreter services and written translations of vital documents, and Solicitor Firm and its Agents agree that if Solicitor Firm and its Agents are unable to provide LEP persons with language assistance services as required by the Xxxx Xxxxx Act, then Solicitor Firm shall and shall assure its Agents shall refer all such persons to the SHP sales department.
Language Assistance. 39. EHPD shall ensure effective communication with and provide timely and meaningful access to police services to all members of the community, regardless of their national origin or limited ability to speak, read, write, or understand English. To achieve this outcome, EHPD shall:
a) develop and implement a comprehensive language assistance plan and policy that complies, at a minimum, with Title VI of the Civil Rights Act of 1964, as amended, (42 U.S.C. § 2000d et seq.) and other applicable law, and comports with professional policing practices;
b) ensure that all EHPD personnel take reasonable steps to provide timely, meaningful language assistance services to LEP individuals they encounter and whenever an LEP individual requests language assistance services;
c) identify and assess demographic data, specifically the number of LEP individuals within its jurisdiction and the number of LEP victims and witnesses who seek EHPD services;
d) use collected demographic and service data to develop and meet specific hiring goals for bilingual staff;
e) regularly assess the proficiency and qualifications of bilingual staff to become a EHPD Authorized Interpreter (“EHPDAI”);
f) ensure that 911 call-takers identify an EHPDAI to respond to an incident involving an LEP individual. If no EHPDAI is available, the personnel shall contact a telephonic interpretation service provider. The call-taker shall note in information to the radio dispatch that the 911 caller is an LEP individual and indicate the language;
g) develop protocols for interpretation for interrogations and interviews of LEP individuals, including requiring and ensuring the use of a qualified interpreter for the taking of any formal statement that could adversely affect a suspect or witness’ legal rights;
h) develop and implement a process for taking, responding to and tracking civilian complaints and resolutions of complaints filed by LEP individuals;
i) implement a process for recruitment of qualified bilingual personnel to meet demonstrated service needs. As part of this process, EHPD shall establish significant and sustained relationships with local and state-wide institutions and community organizations that can serve as the source of qualified bilingual applicants and facilitate outreach to such advocates; and
j) implement effective incentives for bilingual employees to become EHPDAIs, such as pay differentials and consideration in performance evaluations, assignments, and promotions.
40. EHPD shall tr...
Language Assistance. If you have questions about completing this application, please contact Xxxxxx Health Plus Member Services at 0-000-000-0000 (TTY 0-000-000-0000), Monday through Friday from 8 a.m. to 7 p.m. Xxxxxx Health Plus provides translation services and other language assistance services to you free of charge. If you are working with a broker, you may also call him or her for assistance. The broker who helped you read and complete this application must sign the application (see Section H). M-17-096 Section A – Enrollment Is the applicant an existing or former Xxxxxx Health Plus member? Yes No If Yes, please include your Subscriber ID here Enrollment Period Annual Open Enrollment Period Special Enrollment Period Qualifying Event Date (Please complete the Attestation Form for Qualifying Events for Special Enrollment included) Demographic Change Only Name Change Address Change Phone Number Change Enrollment or Change Type New Enrollment Subscriber Only Subscriber and Spouse/Domestic Partner Subscriber and Child(ren) Child Only Family: Subscriber, Spouse/Domestic Partner, Child(ren) Existing Subscriber Change Plan Add Dependent(s) Requested Effective Date Select the plan you would like Platinum Ml01 HMO* Gold Ml02 HMO* Silver Ml03 HMO* Bronze Ml04 HMO** If you are applying for coverage for: • Yourself only (subscriber), complete Section B and Section E if applicable • Child only, complete Sections B, D and E If you are applying for any other coverage, complete Sections B and C and Section D if applicable If you are updating or changing name, address or phone, complete Section B for subscriber and Section C for dependents if applicable You need to select a primary care physician (PCP) for yourself and each covered family member. Please include your PCP's name and provider ID in Sections B and C. Section B – Subscriber Information Last Name First Name MI Gender Date of Birth M F Social Security Number (Required) Residential Address City State ZIP Home Phone Mobile Phone Work Phone Email Address Mailing Address (P.O. Box Accepted) same as residential City State ZIP Previous Name (If Any) Primary Spoken Language
Language Assistance. Customer agrees that if, on a monthly basis, calls -------------------- utilizing MCI Carrier Operator Services language MCI CONFIDENTIAL -4- assistance exceed XXXXXXXXXXXXXXXXXXXX, Customer shall pay two times the Tariff rate for all calls exceeding XXXXXXXXXXXXXXXXXXXX.
Language Assistance. If you are a person who is deaf or hard of hearing, , you can utilize the Michigan Relay Center (MRC) to reach your PIHP, CMHSP or service provider. Please call 7-1-1 and ask MRC to connect you to the number you are trying to reach. If you prefer to use a TTY, please contact [customer services] at the following TTY phone number: (number).
Language Assistance. EMPLOYER will maintain and distribute to employees whose native language is not English lists of resources available (including other EMPLOYER employees) for assistance in translating work related communications to and from employees' native language.
Language Assistance. 10.3.1 The Sub-recipient must have sufficient Spanish-speaking staff to serve the Counties’ significant Spanish-speaking populations. Other language capacity appropriate to the potential youth job-seeker customer population will also be required. Additionally, key materials must be provided in Spanish and other appropriate languages in accordance with the DEDO- DWS WIOA Language Assistance plan.
Language Assistance a. SCPD policy will require the following:
i. A current Language Access Plan that explains how SCPD will implement its policies and procedures to provide meaningful access to police services. This plan will be updated at least annually.
ii. Translations of the Language Access Plan and Policy into Spanish and other non-English languages as appropriate and posting in a public area of the police department building, on its website, and in any other locations throughout the County where individuals go to seek police assistance.
iii. Distribution of the Language Access Plan and Policy to all SCPD staff and to community organizations serving LEP communities encountered by SCPD.
iv. Availability of Citizen Complaint/Compliment forms in Spanish and other common non-English languages in all precincts and on SCPD’s website for both completion and submission.
v. Translation of all vital written documents and materials, shall be consistent with DOJ Guidance, in order to ensure that LEP individuals in the community have meaningful access to such documents and materials.
vi. Translation of any citizen correspondence received that is in a non-English language. If that correspondence when translated would be considered a citizen complaint, then the information as translated will be processed in the same manner as are citizen complaints originally received in English.
vii. Availability of bilingual operators for complaint phone lines or a dedicated Spanish complaint phone number. SCPD will indicate on its Spanish- language Compliment/Complaint form that the phone operator speaks Spanish.
viii. Objective oral language proficiency standards and annual proficiency testing for all IAB members who are designated as “Spanish-speaking” or as speaking a non-English language.
ix. Recording and periodic auditing of phone calls through the multi-language toll-free complaint hotline.
x. Documentation of the use of any interpreter used when conducting a field interview or interrogation of an LEP individual, including the following:
1. the date;
2. the location;
3. the full name of the interpreter;
4. the non-English language spoken by the interpreter;
5. the relationship (if any) of the interpreter to the LEP individual;
6. contact information for the interpreter, including telephone numbers, email and postal address;
7. the name of the witness, victim, and subject person requiring an interpreter to the extent not prohibited by privacy laws; and
8. a summary of any action taken.
b. SCP...
Language Assistance. On a monthly basis MCI shall review the percentage of ------------------- Customer's calls utilizing MCI Carrier Operator Services language assistance. On a monthly basis, if the percentage of Customer's calls utilizing MCI Carrier Operator Services language assistance exceeds thirty percent (30%), then MCI shall review the calls utilizing MCI Carrier Operator Services language assistance on an individual Member basis. During that month, if the calls utilizing MCI Carrier Operator Services language assistance exceeds thirty percent (30%) for a Member, that Member shall pay [___________] the tariff rate for all calls exceeding thirty percent (30%).
