Intelligent Device Monitoring. Intelligent Device Monitoring (IDM) is Ricoh's technology-enabled process for the management of remote, networked print devices, including: device administration and reporting; supply and service management; meter collection; and, control utilization.
Intelligent Device Monitoring. Intelligent Device Monitoring is Ricoh’s technology-enabled process for the management of remote, networked print devices, including: device administration and reporting; supply and service management; meter collection; and, control utilization. @Remote Enterprise Pro. @Remote Enterprise Pro is a locally-installed server-based software for monitoring and managing networked Ricoh manufactured Covered Equipment. @Remote Enterprise Pro may allow Ricoh to remotely collect meter reads, install print drivers, and receive real-time Ricoh manufactured Covered Equipment status including paper, toner, configuration and early warnings such as “Low Toner” or “Almost out of Paper” and to automatically direct those alerts to personnel, depending on what options are selected by Ricoh and Customer. Customer must comply with the @Remote Enterprise Pro license agreement that ships with the product. Equipment Asset Management. Ricoh will perform an initial equipment inventory of all Customer equipment to determine what equipment is covered by the Service Order and will update the applicable Appendix to the Service Order to reflect any additional equipment located during such inventory. Any equipment located during such inventory will be Covered Equipment under the Service Order, except as expressly set forth in writing by Customer. After the initial equipment inventory, Ricoh will continue to maintain and update the applicable asset management database to include the asset tag and agreed upon equipment information (including model, serial number and equipment location) for all Covered Equipment.
