Internal Appeals and Grievance Process. The Contractor shall provide a system throughout its agency and network for handling individual complaints and appeals, and shall cooperate fully with the processing of any complaint or appeal. The Contractor shall fully cooperate and comply with the use of any toll-free phone number or other individual grievance/plan of correction process established by the State during the term of this Contract.
Appears in 6 contracts
Samples: Professional Services Contract Contract #0000000000000000000042365, Professional Services Contract #, Professional Services Contract Contract
Internal Appeals and Grievance Process. The Contractor shall provide a system throughout its agency and network for handling individual complaints and appeals, appeals and shall cooperate fully with the processing of any complaint or appeal. The Contractor shall fully cooperate and comply with the use of any toll-free phone number or other individual grievance/plan of correction process established by the State during the term of this Contract.
Appears in 3 contracts
Samples: Professional Services Contract Contract #0000000000000000000082880, Professional Services Contract Contract #0000000000000000000071437, Professional Services Contract Contract
Internal Appeals and Grievance Process. The Contractor shall provide a system throughout its agency and network for handling individual complaints and appeals, appeals and shall cooperate fully with wit h the processing of any complaint or appeal. The Contractor shall fully cooperate and comply with the use of any toll-free phone number or other individual grievance/plan of correction process established by the State during the term of this Contract.
Appears in 1 contract
Samples: Professional Services Contract Contract #0000000000000000000055235